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Has anyone successfully set up teams integration, utilizing direct routing? Any comments or feedback? The documentation is approximately 150 pages. Will an IP office users extension, the Avaya Workplace app.l(s) and Team client(s) ALL ring at the same time on inbound calls – internal and...

On the old nortel M2216 and perhaps other and even more recent phones, there was a different ringer/buzzer if you were on the phone. It wasn’t the regular ringtone. It was a lower sounding longer tone. Does anyone have a recording of this or could anyone make a recording of this for me? It was...

This is a heads-up and advisory - and also to see if other are having similar issues on R 12.0 SE on physical server (or any other arrangement). Since installation we have had numerous issues with push notification server timeout, DNS lookup timeout, SMTP failure, VM SMTP failure - we have 7...

Our system recently had a cold boot/power failure and shortly thereafter (but not immediately) our on-site J189 phones no longer register. They are programmed/configured to register to LAN2. We also noticed that the correct IP ROUTES of 0.0.0.0 / 0.0.0.0 / 192.168.10.15 (LAN1) and 10.0.1.0 /...

If anyone has been having any of the following issues with Workplace/iOS, please let me know if the issues are fixed with this new version (just released to app store). I suspect Avaya also made some changes on their APNP server. - Push notification not being received to wake up app - Push...

Which value in the 46xxsettings.txt file does Workplace (for all platforms) use for the call server/SIP server address? Does setting the No User Source Number of: ENABLE_J100_FQDN Use FQDN rather than IP addresses in the server address values provided to J100 Series phones. This requires that...

What settings need to be enabled or set so when a desktop user calls forwards their phone to an external number, it uses our carrier’ SIP REFER capabilities instead of creating a second leg for the call? thanks

Does anyone know the directory path to find the User Portal image. The image address is https://<IPO>:7444/userportal/assets/images/login_side_image.png but i can't find this directory when opening up the server using WinSCP. Thank you.

Recommendation for derfloh (Tek-Tips Username) – Avaya SBC and Remote Worker Solutions Expert I am pleased to highly recommend derfloh for any projects involving Avaya SBC (Session Border Controller) – trunks and remote worker setups, including configuration of remote J100 phones and the Avaya...

Two questions in this post. We are having endless errors and issues with using Google Suite (smtp.gmail.com) with SMTP in IPO SE and IPO SE VM (it's configured in both Manager and VM) What are the definitive settings that actually work (we are using an app password and have enabled two-step...

We are attempting to use MADN and internal calls are fine but external calls receive busy. Button programming 6004 (the "phantom" extension) (there is a user and a extension created, no device has ever been logged in/plugged in) 1 Appearance a 2 Appearance b 3 Appearance c 6001 (user 1) 1...

We have configured our SMTP server and are still not receiving email attachments with voicemail. Users have been configured to receive email (copy). How do we troubleshoot this? What filters do we need to enable in Monitor to see if emails are going out? Any other tools? We are using a GMAIL...

We have the DIDs in three different ranges 212-901-xxxx 646-882-xxxx 201-817-xxxx There is no overlap of the last four They come to us as 10 digit. What’s the best way to program the incoming calls routes — so it takes the last four digits and sends the call to those four digit extension...

According to https://documentation.avaya.com/bundle/AdministeringIPOfficePlatformWebManagerR11_1/page/ApplicationsWebRTCConfig.html User Portal does not use the WebRTC Gateway (that apprrently is for the IP Office User Portal uses the separate WebRTC gateway provided by the IP Office service...

We are deploying a new Server Edition (on Avaya Dell hardware) and ASBCE (also on Avaya Dell hardware (VEP1425)). For the server (will be the only server) - do you recommend PLDS or WebLM? And if WebLM, on its own machine or on the VEP1425 or on a separate machine? For the ASBCE (will be the...

-can we change the screen image for the J189? Main screen - Can we change the screen image for the J189 the small screen in the lower right with just six keys? - Can we change the screen image on a extension module connected to the J189. The color j100 extension module.

Is there an equivalent to Aura/CM "X port" in IP office? Need to set up a DID and Extension that will appear on multiple phones (bridged call appearance and multiple call appearance) but is not actually tied to a physically installed phone.

Has anyone tried loading R12 SE onto Avaya Dell R620 Server? Success? Any information if this will work or not?

Anyone have any approximate subscription pricing? I’ve tried with three different business partners and they’re all just “working on it” just trying to budget pricing for a new system Would be great to know Telephony user Telephony PLUS user UC ussr Receptionist user Devlink/CTI On either a...

Looking for recommendations, warnings, caveats, tips & tricks, configuration advice for an alternative SBC to Avaya's ASBCE. Primary reason is that our customers cannot afford ASBCE. Please let me know any alternatives that have worked successfully along with any caveats, tips & tricks, etc...