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Customer has IPO 6.1 in Partner mode with Partner sets. system goes in night mode without user activating. user turns button off and then latter notices that button is lite up and calls are being answered by auto-attendant.

Customer has release 8.1 control unit at site A, IP phones at site B, just added site C with IP phones. Calls from Site A to B work fine, calls from Site A to C work fine. No talk path on calls from site C to B. They are using 1608 IP Phones and VPN appliance at remote sites B & C.

IPO R8.1 embedded voicemail to email stops working. Reboot system starts working, 3-4 weeks later stops working again reboot fixes problem. Any clues?

My customer is complaining about cutoffs on their 4406 phones when using the speakerphone. They have an older 406 and digital 16s & 30s, and are running the last 5 release software. They have had the system for many years and state they have never had cutoffs until a couple of months ago.

Customer has 406 4.2 software. Customer said their extension use to display on out bound calls. They state carrier is not blocking it. Checked programming everything looks correct. ARS route for each ext is built with NSi817756xxxx for each ext. Any ideas. rstel

What do we need for 911 calling from remote IP Phones. Main unit will be IP500V2 with a PRI. There will be 2 remote sites that will have 4 IP Phones at each site. These sites are in different towns than the main site. Rstel

Phone will not upgrade via manager or memory card

Our customer whats to know if VM Pro Release 5 can be installed on any other operating system besides XP, since it is no longer supported by Microsoft. rstel

What will be needed to swap out an embedded voice mail card on a 406 conrtol unit?

In Manager I click on file, advanced, but I do not have a security tab. This was in Manager 8.0. Just downloaded manager 8.1 same problem. Anyone have this problem. Rstel

Setup DND ON button via user rights. DND ON button on every phone does not work even though manager shows that is programmed, short code *08 doesn't work either. If I delete user from user rights group and assign DND ON to phone it works fine. Any ideas out there

How to prevent the ! symbol in the display I know it means missed call, but with all phones ringing and call rolls to voice mail the ! symbol is on all the phones. Any way to reset mailboxes (to clear any name, greeting, messages from prior user) How to delete Previous auto-attendant message and...