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It's been a while since I have used the EC500. I got it all set up properly. The problem is, the user wants to know it's coming from her desk so she knows how to answer the phone. Currently, it displays the incoming caller ID of the party calling. Is there a way to display just the extension...

I have a client that utilizes hunt groups and vmail boxes for those groups. We are having an issue where the lights are stuck in the current position, whether it be on or off. I've verified that they have the proper source codes and when you look at System Status all the messages for both...

I have a site on IP Office 8.1 with VMPro. The onsite admin need to change the names on two extensions. When she did, the voicemail boxes did not follow. So if you dial John at x1234 and he doesn't answer it goes to John's old extension at x4321. How can I fix this?

I have a Partner system that lost power for 2 days. We reprogrammed the AA and all the mailboxes. However, when you try to transfer to an extension from the AA, it never rings the phone. It just delivers it straight to voicemail. How can I fix this?

I have an Inter Tel phone system in one of my buildings. That building had a power outage on Sunday and now the phones will not work. I rebooted the system and even reset the processor board to no avail. I did notice a DB error light on the processor board but other than that, all lights are...

I have a user that just recently discovered that her voicemail is not allowing people to leave messages. Instead, it says she is unavailable and press *8 to transfer or for assistance press 0. How can I fix this?

I have a merlin phone that is going straight to voicemail. I'm sure there is a feature code somewhere that can cancel this but I cannot locate it anywhere. Can anyone help?

I am having a rough go with an ISDN avaya phone. All of a sudden when users go to dial out, a message says "voice calls restricted." This is the only way they can see call logs as there is no caller ID. Any ideas?