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  • Users: Derrick72
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  1. Derrick72

    Turning off ringing at night

    I have a MICS and the customer has 2 phones that ring always. He wants to turn off the ringing at night on only these 2 phones. How do it Program thatm Thank you
  2. Derrick72

    Cannot create certain mailboxes

    I have a BCM 400 that is patched. it will not allow me to create certain mailboxes. for example ext6939 is using mailbox 7000 because the system will not save mailbox 6939. I have 4 available mailboxes and have rebooted the system and I can create other 69xx mailboxes just not the one I need. it...
  3. Derrick72

    BCM 400 Music on Hold

    I have a Bcm 400 and the MOH is very low. I have tried both the audio jack and the music manager. the music going in is loud and clear and is that way if you play it on Background music through the phones but you can barely hear it when put on hold. I have rebooted and changed the audio cable on...
  4. Derrick72

    Mitel CLI

    I am looking to program the CLI on a Mitel 3300. Have a customer that wants his personal DID to show up instead of the Main number? Looking through the help portion of the programer and it mentions the "Modify CLI substitution menu" but i Cannot find it. any help would be appreciated
  5. Derrick72

    BCM 50 call reporting

    Customer is having problems with call reporting. they are patched and its a 5.0 release and running Win 7 32 bit on the pc. they are getting this error when trying to generate a report: The report server cannot open a connection to the report server database. A connection to the database is...
  6. Derrick72

    Bcm 50 Call reporting

    Customer is having problems with call reporting. they are patched and running Win 7 32 bit on the pc. they are getting this error when trying to generate a report: The report server cannot open a connection to the report server database. A connection to the database is required for all requests...
  7. Derrick72

    Element manager and Citrix

    I have a customer with a bcm 50e 3.0 that is patched. they have the EM on their PC and it works fine. the issue is when she logs into her pc remotely she can't use the element Manager, it will not log in when she goes through citrix to use her pc desktop. Any ideas why or has this happened to...
  8. Derrick72

    Mics Caller ID

    I have a customer who states that he used to get incoming caller id on his cell phone when his desk phone was fowarded, but now he doesn't. is there any programming in the mics that controls that?

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