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  • Users: millerpfs
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  1. millerpfs

    CCM 7.0 Queue Idle Handling script

    69 IF queued call count test_sk>(1/4)*logged agent count test_sk 70 then 71 IF idle agent count backup1_sk >(1/5)*Logged agent count 72 then 73 execute queue_assign 74 else 75 execute wait_loop 76 end if 77 end if I am trying to put together a script that will check our general skill...

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