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  • Users: mjmapi
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  1. mjmapi

    NICE CLS 8.9 CTI server mapping

    Hi Guys, I would appreciate your help with the following, we have a NICE 8.9 mapped to a CTI server which just died on us (using Aspect Telephony ACD) , redundancy we have a backup CTI server however our NICE vendor (When we still had a contract with) advised that NICE could only be mapped to...
  2. mjmapi

    Nice 8.93 Database Access

    We are currently running NICE 8.93 and require access to the DB to create custom reports on Crystal reports 10. Our NICE vendor informed me this was not possible we would need an upgrade to Nice Perform plus the purchase of the Nice Bridge SDK. I can create a link to the NICE DB on Crystal and...

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