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  • Users: jamaistrix
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  1. jamaistrix

    Agents going on NotReady mode

    Since a few days we have an issue of phones going on NotReady mode by themselves. When this issue occurs event code 48122 appears in the Event Browser for the specified agent log on the particular phone. Call Presentation is set up with "force call" and I was behind one of the agents when the...
  2. jamaistrix

    DN appearance limitation

    thread798-1673960 Anyone could tell me where I could find the information about the 30 appearance limitation in the AVAYA/Nortel documentation? Thanks
  3. jamaistrix

    Number of IVR Queue with CC 7 and CallPilot

    Hi folks I have a question for you out there on Symposium/CallPilot with the command Give IVR Is it possible to have 2 ACD queue of IVR type programmed in Symposium? By this I would be able to sent calls to specific CallPilot ports so that one of my clients would not use all of the available...

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