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Good Morning All, My client has a recorded greeting that should answer with "thank you for calling __________, if you know your party's extension.....", instead we're getting "you have reached the general delivery mailbox". There is one primary attendant and three backups (this is at a...

Good morning, I have a client with MICS 7.0 with PRI that is not broadcasting assigned OLI#s The "Send Name" feature under Hardware-Card-PRI-A is on. The telephones have OLI#s assigned. The DIDs have Caller ID set to yes. Comcast says there is nothing on there end prohibiting the digits...

Good Morning All, I had to perform a hand reload of a system this past weekend (after a software upgrade went south), everything is back up and running except for the backup operator hunt group. On set 100 (Main Operator) we have 5 appearances of line 158 (Appear & Ring) On set 233 (Backup...

Good Morning, I did an upgrade last week that turned into a disaster for my customer. A station module failed during the upgrade but unfortunately I backed up the system before realizing what had happened and we reloaded a corrupt backup of the program and now there are conflicts in the...

Good morning, I am upgrading an MICS 6.1 FC (with 80 stations) to MICS 7.1 FC tomorrow afternoon and I need a refresher / pep-talk..[bigears] I received a new 7.1 FC with a new NVRAM, the existing NVRAM is a Rls 02 but I definitely want to use the new NVRAM since its a Rls 04. If I remember...

Good Morning, I purchased a Call Pilot 150 with UK/Eng and Aus/Eng installed, system worked, it was just wrong for my customer's needs. I tried to load NA/Eng and NA/Spa using the Language Utility on the disk but now none the system voice prompts do not play at all. I performed a backup and...

I'm having an issue with #OLI on a MICS 7.0 with PRI... My client has two tennants on his system but I can't get the OLI to appear for one of the tenants. The PRI is only generating main OLI for the primary business. Any ideas on this one? Thank You in advance! ~Mel

Hello all, I'm trying to resolve an out-dialing issue on MICS 7.1 w/ PRI. When a user dials out, there is a long delay between the last digit dialed and the first ring audible. I have tweaked this setting in the past for a local college but I'll be snooker-doodled, I can't recall the name of...

I have a client in a medical office that is using an MICS 7.0 with a full PRI. They have a single DID dedicated for their advice nurse(s). Occasionally, the nurses would like to redirect or call forward to a line outside of the system to work from home or a cell phone but in order to...

Good morning, I have a customer with an MICS 7.1 with (1) PRI that cannot receive calls from 'some carriers', namely Comcast land lines and AT&T cell phones. I had a similar issue with a local college about two years back that turned out to be a 'digit translation' issue with VoIP lines. If a...

Hey guys, I just installed a Call Pilot 150 and I can't seem to log in to any mailbox from off site. If I call in to the main company greeting and press **, rather than prompting with "please enter your user ID and password followed by the pound sign", I get about 5 seconds of dead air and then...

Good morning, I have an MICS that has one extension that cannot receive "message for you" in the display. I have changed the phone with a new phone, rebooted the phone system and Call Pilot, removed the voicemail box from Call Pilot and rebuilt it... Any ideas on this? Thank you in advance...

Call Pilot 150 Software CD?: Good morning all, I recently installed a Call Pilot 150 that has UK_Eng and Aus_Eng language files installed. I know I need to use the language utility on the "CD".... The problem is that this Call Pilot did not come with a Utilities CD so I can change the...

Good morning all, I have a medical facility client using MICS 7.1 and Call Pilot with a single PRI serving 3 total tenants. The client wants to have different "On Hold Messages" for each of the tenants. Is there a physical or virtual solution that would allow them to have different "hold...

I am having trouble bringing up the D-channel on a Norstar MICS 7.0... I went 'by the book' on configuration, the settings are pretty standard: Protocol: Ni2 Framing: ESF B-Channel Sequence: Descending CO Fail TIA=547A IF Levels: ISDN Internal CSU: Off (Comcast provides an NIU rather than a...

This is probably something really easy to fix... When "Menu 1" plays on my customer's system if you do not make a selection by the time the greeting stops playing the AA says "Exiting the system, goodbye". Call is then disconnected. It should time out to the operator...

Hey guys, I'm trying to track down a DID programming conflict issue. My customer's System DID template range is 2220-2284. I would like to add DIDs 7870-7875. Right now I can do 8,6,5,4,3 and 2 as a leading digit but not 7. I couldn't find a 7 entered anywhere in the access codes... Why...

My client is having issues with their PRI that appear to be on the station end. When a call rings to DID 2147 (Line 183 Ring Only) the first call rings to the station but there is no ring indicating a second call. Second call continues ringing without transferring to 2181 (Call Pilot) and no...

I have been beating my head against the wall for months over an issue involving hung lines on a T-1 with E&M Wink-Start lines... What keeps happening is roughly every few weeks the customer gets a "no free lines" message. I have replaced the T-1 card, I have checked my settings and I have run...

I have a peculiar issue with hunt groups on an ICS 7.1 MCDN. My client is reporting one user outside of the hunt group (six members total)is receiving calls for the hunt group itself. We intend for this to be a "rotary" hunt which terminates to the operator if nobody answers after 30 (appx...