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  • Users: Burles
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  1. Burles

    OR statement being ignored

    Hi Looking for some formula advice if possible in Crystal Reports 9.5. I have created a report with a date parameter field ({?Expiry Date}), and am looking for the report to find records where the description includes the letters ext AND they have either a temporary expiry date OR renewal...
  2. Burles

    Ring Group to ACD or Users in ACD Queue

    Hi All - A newbie here. On my Mitel system I have a sequential ring group setup for our main line, it has 3 members and then a voicemail if the call is unanswered. I have configured my user profile to be able to add myself to the end of the ring group by hitting a key on my phone (present /...

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