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I have a client that has an Electra Elite 192 that has been in service for a long time. I think they even brought it over from their old building about 8 years ago. It is so old that they do not have caller ID on their phones. The handsets look like this model: NEC DTP-16D I am wondering when...

I had a CP 100 with 18 MB that had a SW corruption. I used the card copy procedure from another unit to restore the card. It booted up ok of course I lost of of my configurations. I also noticed that the total MB's have now been reduced down to 10 which is the same that was on the card I...

I am working with a MICS 4.1 and I can not find the option under ROUTING for 2nd Dial Tone. Was it not released in this version or is it located under another menu heading?

I am trying to use the BUSINESS NAME to override the PRI name assigned to it by the telco. and I noticed that there are only 8 letters, numbers or spaces allowed. Standard CO CID name allowance is a total of 15 letters, numbers and or spaces. Anyone know why this is limiting my entry? When I...

Is there someone on this forum that I can contact to help me set up and program a CP for UM for a single user. I have done this with BCM but not with CP. Thanks

I thought that I was able to program a pick up button and that the customer could just enter [ 0 ] instead of an entire DN number. The lines that are ringing that need to be picked up are ringing on the recpt. set which is DN 200 which is also the internal operator DN when someone dials [ 0 ]...

Does anyone have an easy set up instructions for me to enable the Message Forwarding to email from a CP VM user? I know that I need the Keycode for this. I have just a single user who wants to use this on their CP connected to a MICS. So I believe I just get the ( 1 ) seat auth code CallPilot...

I thought I was able to in the past be able to allow the user to Use Directed Pickup F76 and ( 0 ) to pick up a ringing call on the Recept. set. I can;t seem to get this to work. Also, the users get INVALID NUMBER when they dial ( 0 ) from any desk phone. I checked Direct Dial 1 and it say...

Is it possible to use Message Forwarding to an email address using a NAM or CP? Can Unified Messaging do this? If so what is required? Thanks

I have a client that needs to add more VM seats to his BCM50 6.0. He has 8 right now. this brought up a questions. How many total VM seats can a BCM50 6.0 accommodate? I know it uses Auth Codes but is there any additional Expansion modules needed or is this all done internally on the hard...

Does anyone know about any compatible IP style handsets that can be used with the PoE IP BCM 50 i.e. the CISCO IP sets? Anyone have some experience with them what does your customers think about them. Cost etc.

I have installed a lot of the GN Netcom 9120 wireless headset with the handset lifter and they have always worked just fine. A customer wanted a wireless Bluetooth version so I installed a Jabra Bluetooth with the lifter. He reported that during the phone all all of a sudden the handset...

have a large MICS 7.1 XC with 320 DN's and two MICS networked together. System A & B. When the time changed system A updated because the loop lines come into that system via 061 and it has a CI card so the time updates all the time. However system B did not update. I have both set for DST...

Strange thing happened today. When I go to open up a NAM 4.1 NVM 4.0 windows program the program opens then immediately minimizes to the bottom of the screen and I cant get it to maximize. Has anyone had this happen before?

Can the word INTERCOM be changed for the line buttons for the IP sets like I can change the label names for features? For example on the T7316 sets I print up labels and I like to use the word LINE-1, LINE-2, etc. instead of intercom. Also on the M series sets I use the caps with the line...

CLDI from the CO is not updating the time and date. Any suggestions?

I have a NAM 4.1 linked into a network via the network adapter with a network cable and using the IP address I am accessing the NAM menu. I know that I can not back up the entire database using diskettes and the external floppy disk drive. But I would think that a direct link to the NAM would...

I was looking thru the manual regarding this but I could not find the answer. Can the AA or Auto Answer feature on a CICS 6.1 be used AFTER a call has been answered. This customer is a Pharmacy and is using a 3rd party Auto Refill system that answer's the lines first and then does it's thing...

My favorite handset of all time right now is the T7316e. For ease of use, and user friendly. This set allow me to customize the buttons and display a lot of features without having to have the customer use or remember Feature codes and in general only takes me about 5 to 10 minutes to train a...

I do this all the time with later versions but can I redirect externally with one of the older versions? THis one is SP: 30MVJ24 DR5?