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Im upgrading a customer from an old 406v2 to IP500v2 and our sales person couldn't get them to buy new DS30's or Phone8's. Will the old white DS30's and Phone8's download the necessary files and upgrade straight to the ip 500v2 11.0.4? or do I need to do something else?

I have a customer using 10.1. They have 4 VPN remote workers. 3 of the 9620 VPN phones I sent out came up no issue. The 4th one didnt come up at the users home office. I can get the phone working on Comcast and AT&T but when I take it to the customer that has windstream the phone connects to the...

Anyone ever have an issue with no voice using the conference button to make a conference call? I have a customer that when they try a conference call they lose all voice on that call. It shows conference on the displays but can’t talk to each other. I looked in system status and it shows them...

has anyone installed one of these new Vantage k165 phones yet? did you use Avaya Vantage Basic app or some other app to make phone calls?

I am replacing an old definite and they have a route of 800 then delete 7 digits and makes it match the extension. What is the best way to make this happen since i don't know the digits of the 800 numbers? Would 800XXXXE work for the incoming number with a destination of a period? I have 3 digit...

I have a customer with two locations at the main location I have ip500 10.1 and at the other site connected via vpn has 2-96xx phones that are working and one D100 base & phone not working. I have them set with static ip addresses the main site has 10.30.1.x and my remote site has 10.30.2.x...

I want to start using raspberry pi to access remote customers ipoffice. I've been playing around with on here in my office but when i try to run the web manager it wont let me connect to the ipoffice it gives me your connection is not private. on windows I can hit advance and proceed. But it...

When i play the file on my pc it sounds great but when i load it into my manager embedded file management it sounds like crap. it has white noise and is distorted. Anyone know how to fix this?

Has anyone had an issue like this? after every call the user get a vpn tunnel failure and has to reboot her phone. I had it up at my office for a week and it never rebooted. I want to point it towards her internet at but they have two phones and only one is acting up.

on a dell poweredge r210 server?

Two of those 9620's are using VPN on the phones and are working fine. the third 9620 is being used as an ip phone. when i plug it in I can see it in system status but shows "no user" and the phone says no license available. I can take that phone to my house and use it like the other 2 as a vpn...

has anyone converted a .c11 back to a .wav file successfully? I am trying not to have to redo the auto attendant

I have a customer that I am installing two 9620 vpn phones the have an ip500v2 10.0. I have already sent their IT guy the docs on how to set it up and then he asks me this question. Tony, I spoke with my distributor and cisco and they say as long as the phones you are using has IKE v2 client ...

I have an ip office 500v2 at 9.0 and the customer wants to upgrade a remote site but when we start the upgrade and it starts transferring the files prior to starting the upgrade it takes for ever. My question is if I let them transfer and then decide to do the upgrade at a later time can I hit...

I have a new 9.1.5 vmpro install i just finished and the customer wanted voicemail to email. I have done the previous but this one wasn't working. I open my debug to find that i get an error of VMREGISTRY- DECRYPTING SMTPPASSWORD FAILED

I have a customer running 9.1 with VMPro and Contact Store. I installed the contact store on the windows 10 pro VM pc and it works. I can get to it from a web page on that pc but when i try and connect to it from another pc on the network i get a page not found. I can ping the VM pc from the...

is there a way to remove this feature so the customers employees cant hit the ignore button?

I have a customer that has a 9.0.1 they have a receptionist that has a 1416 with a 32 button expansion module. If a call is ringing in to a user and the receptionist transfers a call to that same user it conferences the to calls together. is there a way to make it where the receptionist can do a...

I have a customer that has started using them and he is starting to have an issue where the phone reboots and doesn't come back up. it just sits at the boot screen until he reboots his Ubiquiti switch and the phones come back up.

We could see the calls hit the trunks we created but it would get a busy every time and c spire guy said he was not receiving a reply from us.