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R9.0.6. Essential. Is there a way of shortening the delay from last digit entered to when the system initiates a call? The only way I know of it to changed the shortcode to dial the line group which causes other issues. With analog trunks it takes almost 10 seconds to begin dialing.

I am doing an upgrade to 10.1. Customer currently has 5420 phones. I discovered their firmware is 4.x. I looked at the 10.1 release notes and there is no new firmware file for those phones. How can I upgrade them to 6.0? Or is 4.x OK?

Manager 11, Windows 7 pro. Starts to install, gets to .NET Framework 4.6 and then hangs. I have tried it on 2 laptops and the result is the same.

IPO 406 R4.0. I created a shortcode *400/auto attendant/AA:AA1/0. It does not work. I get a message "incompatible" on the screen. It works in IPO 500. How can I do the same thing in IPO 406?

So at the risk of a beating I am posting a Basic Edition question here. The other group is completely dead. I have been asked to install a Valcom PagePac to a basic edition. I cannot find where to designate an extension as a paging port so that dial 70 works. I almost never work on Basic.

This client makes extensive use of conference calling. The boss is an executive who lives in his car or one of his jets. He will be on the road, call his assistant and says "get so and so on the phone." The assistant rings up the person and then conferences him in to the Big Guy. Then he...

I install;ed a MICS with just two lines and 4 phones. Sometimes when an incoming call is picked up the caller hears a modem tone then the call drops. I have installed a bunch of these over the years but this is a first.

Never worked on a 406 before. So I installed a brand new 400 phone 8 module to a 406. None of the ports work. If I plug my butt set in I get a weird dial tone. If I dial anything the port goes silent. A restart is all that brings it back.

The SL1100 is set to forward after hours calls to a VE that is set to CFWD a service. It works fine but there is a 8 second delay of silence while the call is set up. I was wondering if MOH could be heard during that delay? They have no VM so we have no options there. These clients are c h e ap.

I installed a DS16B on a IPO running 9.1.11. I tested the unit with a T7316e. The issue is only some of the buttons are being mapped to the phone. I have the first 16 (LCD) buttons set up as the usual CA, park, DSS etc. Buttons 17-24 (non LCD) work on the deskset as assigned. But none...

Essential r9.1.12. I have a configuration where there is one phone that takes all calls and the other people who answer calls all have bridged appearances for the "lines." The service is a PRI. They like it because it emulates their old system (I know, don't shoot me.) The issue is that one...

Is the DS16B supported in 10.1 in TCM mode?

I have Manager 9.1 but need to upgrade a 7.0.5 to 7.0.36. How is this done without uninstalling 9.1 and installing 7.0?

Is call coverage the only option in Basic or can I implement bridged appearance? No activity on the Basic forum so I had to post here.

I never work with Basic. I need to set up an extension to ring whenever another extension rings on internal or external calls. In Essential I'd just assign a bridged appearance button. How can I do it on Basic?

SL1100 R6. true analog trunks, Centrex so dial 9 for outside line. 14-01-13 and 20-11-12 enabled 20-11-1, 20-11-21 and 20-11-22 all disabled 24-09-01 set to forward all and same number for all entries for testing, 24-09-02 thru 24-09-07 CoS all have forwarding settings on Incoming call rings...

IPO 9.1.11, Preferred. This client wants voicemails to be delivered to mailboxes but only by the receptionist. They want the live receptionist to transfer a call and if it is not answered by three rings to return to her where she will either take a message or redirect the call or directly...

Trying to install VM Pro on a Windows 7 system. I have installed IIS but the install aborts saying it is not present. I have VM Pro server on my own system running W7 and did not have this problem.

I am upgrading a 3.2 406 system equipped with 60 stations, PRI and 10 FAX machines with a new 500 V2 and 9.1 system. They currently have VMPro. I was curious if I can import the existing MDB to the new server. It would save a lot of time.

Go this in my email: "Phone at ext 10 is having issues accessing voicemail. Device is saying Backup Failed. When trying to listen to old voicemails it's just blank saying 6 old voicemail with all the same time and date. On my phone screen, it says, "Backup Failed" and I have six old messages...