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  • Users: fatboypee
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  1. fatboypee

    Avaya Aura CM7 Elite CTI ?

    Hi, I've been away from Avaya a long time and need a bit of a steer on what CTI SDK I need to get moving for Avaya Aura CM7 Elite ? Specifically I'm hoping for Agent Call events (primary) and also Queues where possible and ultimately, any pointers on IVR Callouts / API would REALLY be...
  2. fatboypee

    Intrinsic to identify Local or National Call ?

    Hi, Wondering, outside of USA, is there an intrinsic that works in scripting to identify if the call is local, or national ? Here in Ireland we are presented with an issue whereby the 0 is left off of the CLID and therefore the CLID is useless for storing and calling back ? If we could tell if...
  3. fatboypee

    SessionDisconnected Event from CCT 6

    Hi, I keep getting a SessionDisconnected event from CCT 6. I'm assuming its a timeout and I know, someplace, theres an xml config with a set-able timeout value, any ideas? Thanks fbp

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