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Dear all, We have an assortment of Sonicwall appliances on our various customer sites that we manage. We would like to be able to automatically backup the configuration of these units on a weekly basis remotely. Ideally I'm looking for some sort of script that we can run that will connect to the...

Dear techs, A client of mine has a Mitel 3300 MXe-III (software 10.2.1.13) where inbound calls appear to have recently stopped working over SIP. When an inbound call is placed an engaged tone is presented to the caller. This client recently moved away from the Mitel requiring a registration...

Hi, I need to configure four of our extensions to use our SIP trunk, what is best practice for doing this? The controller itself is a Mitel 3300 Mxeiii currently running software version 10.2.1.13 Any advise appreciated. Cheers, Craig

Hi, We need our users to click and dial from their PC's without using the UC (unless we absolutely have to) Is there any TAPI drivers available for the Mitel 3300 that we should be using, or just a variety of methods for me to achieve this that I can mull over? We have a Mitel 3300 MXe. Active...

We have configured call monitoring for one extension on our 3300 controller for one user to listen in on other calls. This user can listen in on the majority of extensions, however there are two extensions that she can't listen in on. the two extensions in question are in the same COS/COR as...

We have three Mitel handsets that keep randomly rebooting themselves, two of these devices have been replaced by Mitel but the problem still persists. Anyone seen this before or know of any tools I can use to monitor the connections to the three devices in question? Any assistance appreciated, Craig

Hi All! could someone please help me find out on a CXI controller what is the PLID of external music on hold port 1? Any help much appreciated! Craig

Hi All, Is is possible to create a button that places a users phone into DND for a set period of time? We have an epidemic of users forgetting to logout of their phones for lunch OR forgetting to log back in after lunch. Ideally I just want to create a "lunch" button for our users. Any advice...

Hi, Can anyone provide me with a maintenance command that will return the IP address of a specific handset? Many Thanks, Craig