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I have a customer that is using a Mitel 470 in their small motel/hotel. There are 2 IP phones and around 30 room phones. The room phones are analog phones with programmable buttons on the bottom. A couple of the buttons are used to call 10 digit phone numbers. Regular calls from the analog...

I will preface my question by stating that I have over 25 years of experience in telecommunications. I have installed and been certified in Nortel, Iwatsu, ShoreTel, Samsung, Avaya, the Mitel 250, 470, and most recently the MiVoice Business. I currently have a MiVoice Business SMB with Embedded...

I have a customer that is a small medical office with 7 analog lines. They have a CXii with Embedded Voicemail and 6900 phones. Line 4 is a private line that rings on 1 phone. They dial 9 to call out, but want to know what they can do to specifically dial out on line 4. I thought maybe they...

After years of installing Nortel followed by ShoreTel/Connect we are making the jump into the world of MiVoice Business. Next week we will be installing our first MiVB with a CX ii controller, Embedded VM and 20 phones. Everything is programmed the way the customer has requested but the one...

A customer wants to forward voicemail to email because of reduced staff requirements. They want to forward to a gmail account. I have changed settings in the email synchronization, the IP settings, and the email settings of the mailbox. I have attached pictures of each. I still can't get it...

I have a customer who keeps getting 101 alarms. I know that this is a very generic alarm that means there is a hardware issue somewhere. The MiVoice 250 has only been in operation for six months. One phone I replaced the jack and the line cord, and another I actually ran a new Cat6 cable put a...

I am doing some preliminary work on a MiVoice 250. I currently have the system sitting on my desk while I program it. It will not let me access System Administration and Diagnostics. I get an error that says, "AWS Webpage and Advanced System Monitoring are not available." I can access...

This MiVoice 250 has 3 digital cards in the HX Controller, and 4 DEI's witha total of 11 SL-8 cards. All of the analog phones seem to be working internally, but when tested through the AA, some ring through, and some say invalid. What could be causing this?

I am working on our first installation of the MiVoice 250. There are 44 digital phones and 85 analog phones. There is a PRI with DID lines. The software is 6.3. I have built a Call Routing Table with all of the DID numbers in it. The customer answers calls live during the day and with an AA...

I have an IPO V2 R8.1 with a Combo Card, TCM8, 2 Analog cards, and 2 expansion modules for Norstar phones. I have added an IP Endpoint license, but it shows as invalid. The combo card is supposed to have 10 VCM channels on it, but I do not see anywhere in the system that it shows having 10 VCM...

Does anyone know if the Avaya Support site is having a problem today? I have been trying to download 8.1(73) for over an hour and I keep getting a server error. I tried downloading VM Pro this morning and got the same error.

I have a customer that has an IPO V2 8.0(44), 1 DS30A, and 2 DS16A for Norstar phones. We are going to be doing an upgrade to 8.1. Will the DS modules upgrade along with the IPO? The reason I ask is because we had a lot of trouble with the DS modules when the system was installed. The last...

I have a customer with an IPO V2 8.0(44) Essential Edition with Embedded mail. They have 2 DSM 16's and 1 DSM 30 to support Norstar phones. The customer is reporting to me that a couple of users are getting delayed messages in their voicemail. They check their mail and have no messages, and...

Has anyone heard of Avaya going on the warpath and dumping under performing partners? I have heard some rumors about this and just wondered what is going on in other parts of the U.S and world.

I had an IPO V2 cabinet go bad. I used the chassis of an in house demo system to replace it (8.0(46)). I took all the modules and SD card out of my demo before I sent it out, and exported the licenses just to be safe. I just got a V2 back from repair. It has no modules or SD card in it. I...

I have a customer that is using a TOS 3000. They claim that yesterday they received messages in a mailbox that were 5 months old. They deleted the messages and then received current ones. I am wondering if anyone else has heard of this problem. My only idea is a software upgrade, but I am...

I have an IPO V2 that I just upgraded to 8.0(56). My 1416 phones do not come up. They just have one "a" in the display. I have a 9630G that is working, and a 9508 that works. Have rebooted the phones and the system.

I have an IPO V2 R8.0 that has a Combo card and a UC Module. I went to upgrade the UC module and could not connect to it. I went in to System Monitor and had an alarm that said no heartbeat detected on the module. My distributor said this means the module is corrupt and needs to be replaced...

I have been waiting for two days for the end of the story. Does the IP Office really talk? Can we see the proof?

I have a customer that is replacing a Norstar with an IP Office. I was wondering if anyone has used Data Migration Manager to convert a database from Norstar to IPO? I'm interested hearing thoughts on how it worked. I did it last year going from a BCM 400 to a 450 and it was ok.