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We are in the process of moving out of our CS1000 and i'm being asked to generate a report of all used DN's and TN's so that we can provide the vendor with a full list of our uses/users. The Telephony manager works well as do all portions of the website application, except for the...

Hey folks, Here's the prob. I've got a Nortel CS1000e v5.5 and have been using my IP Avaya 1140e phone for a few years now. We finally found a use for the rest of the 8 phones to be deployed and the users are asking for the missed call and Call log feature. I've never needed or wanted it, so...

Okay, so the company president wants a hotline setup. We've got an 1000cse and call pilot w/application builder. Task requires "welcome message" when dialing Hotline (####) Welcome message transfers call to President. If no answer, call needs to be routed to VP. Here's my problem...

So I get this call telling me that the company main line number isn't working (It's an automated menu greeting) ACDN 3200. Has worked fine for years and now suddenly no more. DN 3200 CPND NAME Main Automated Menu XPLN 27 DISPLAY_FMT FIRST,LAST TYPE ACDN TYPE ACD...

This is an isolated problem. TN 008 1 01 06 V KEY 00 H DES 2822 14 OCT 2011 (2616) TN 012 0 01 11 V KEY 00 MARP DES 2324 14 OCT 2011 (3904) TN 020 0 01 06 V KEY 03 DES MH2EXE 14 OCT 2011 (3904) *Yes, 3 different phones with same DN. LD...

When we purchased our new system, our vendor created our voice menu directory. At this time we need to re-record the script and tweak the menu structure, however the vendor is no longer in business and it's password is keeping me from re-recording the new voice script. Is there a way to change...

Okay, here's a puzzle: Using a Nortel Meridian CS1000 w/ Call Pilot 5.0 and 10 channels assigned for voicemail. Accessing CallPilot Manager>Maintenance>Channel Monitor I monitor all 10 channels and see random active links (when used). The problem presented here is that if a user calls an...