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I am having a tough time with some VPN phone users connecting to the IP Office. They are all connected to a Cisco 2811 via an IPSEC tunnel and used to work fine for the past few months. Suddenly we're getting issues with the users connecting, and the problem goes away sometimes. I don't think...

So what are you folks doing for a per-announce tone? I was just at another of our facilities and it's nice to hear the ding-dong chime through their system and I realized that the IP Office just doesn't have any kinds of options regarding this. I ended up buying a UPAM but all it does is give an...

I'm having a tough time getting the 1616 phone to work in DHCP mode. Just a single vlan (so the voice is on the same vlan as data). When I first plug in it goes through the boot, then DHCP, DHCPNAK, then it times out, reboots and repeats. In the Cisco dhcp scope, I have tried variations of...

On the 1416 phones that we have with the call log button feature, missed calls seems to only show up if it doesn't go to voicemail. But if the person does not leave a message, you wouldn't know if they called. How do you set it up so that if it goes to voicemail, it is flagged as a missed call?

I think I'm getting confused with all the different software. Now on ipofficeinfo.com there's a User Manager (user_4_2_37.exe) link that I downloaded and ran. I have run it and all I am getting is Phone Manager Lite. I enabled Pro on the Phone Manager options and it doesn't do anything. Did I...

I see the action in the VM Pro for Enable HG and Disable HG. That looks like it requires two buttons and it doesn't seem to have any light indicators. But is there one button action that can toggle between enable and disable and also give a visual clue, such as green light for enabled and red...