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Hello We are using IPO 500v2 10.1, with Application Server 10.1. I want to use the Database Action to make a phone call survey ("please rate from 1 to 5 how you were served in this phone call"). I'm trying to use MySQL to save the results of the survey. But cannot make the connection. Does...

Hello everybody. I'm installing Application Server 10.1 so it goes along with 500v2 10.1. Want to use Media Manager. Problem is that I cannot see the additional disk in https://ip address:7071 Settings (see screen below). It´s an old HP physical server. I followed the rules, putting one disk in...

Hello Here we have: IPO 500v2 rls 11.1, Preferred Edition and 12 Office Worker licences. What we want is to use 12 softphones on 12 Notebooks. Chose to use Communicator for simplicity reasons. It works fine in the office, but the problem comes when using a VPN to connect from home or other...

Hello We have IPO 500v2, rls 11.04, with OneXPortal. Trying to use Workplace client in the PC. Phone calls work fine. But cannot get the PBX directory (local extensions). With Communicator everything works fine. Been working with certificates for a couple of days. It seems that that part is...

Hello, we have IP Office 500v2 rls 11, with One-X portal and power user licences. We are trying to use IX Workplace client, first locally. Phone calls work fine. But we cannot get to work the contacts. All we want is just the directory of extensions. What should we configure? Thanks in advance.

Hello, we have IP Office 500v2 rls 11, with One-X portal and power user licences. We are trying to use IX Workplace client, first locally. Phone calls work fine. But we cannot get to work the contacts. All we want is just the directory of extensions. What should we configure? Thanks in advance.

Hello We have Site A, Server Edition Primary, rls 11 Site B, Server Edition Secondary, rls 11 Site C, about 20 J129 phones registered in Primary We want to check the failover feature, that if Primary goes down, J129 phones register in Secondary. So, after hours we put a Firewall rule that...

Hello This is a Help Desk with 3 technicians, let's call them Tech1, Tech2 and Tech3. The extension number of the Help Desk is 5000. During normal hours calls are handled with a physical extension, out of business hours they are forwarded to the Tech "on duty". Each Tech will be "on duty" to...

Hello people We have this problem. We try to record about 20 extensions. For a while (some times an hour, some times more, some times less) recordings work pretty well. But suddenly Voice Mail Pro doesn't record any more. Even though Auto Attendant messages and voice mail prompts still work. We...

Hello Working with an old IPO 500 rls 5.0.26 with about 100 IP phones. It worked fine for almost 10 years, but... In the last month it started to make random reboots. Some days a couple of reboots, some days more. Changed the control unit twice, removed from the UPS, still the same rebooting...

Hello, I have a IPO 500v2 with release 8.1 and 16 voice mail pro channels. I need to add 4 more channels. Will this licence work: "Avaya IP Office R9 VM PRO ADI License - 4 Port (275672)" Or do I have to upgrade to the current release? Best regards.

Hello there I have this issue with two customers, both using 500v1. The IPOs can't load holdmusic.wav. The file is OK,since I use it in many other systems. I use Manager as the tftp server. In the log I can read: "Received TFTP request for holdmusic.wav from 192.168.1.5:45551" The port 45551...

Hi there. I have a customer with 20 500v2 in different sites. We would like to join all 20 sites together with Server Edition. And I know I can migrate the licences of the bigger site to Server Edition. The question is: is it possible to migrate the licences of the 20 sites and group them...

Hello. Here trying to add a SIP trunk to my IP Office Anywhere Server Edition R10. I cannot get the SIP Trunk to register with the service provider. Worse than that, the system cannot ping a server outside the LAN (for example 8.8.8.8). There is an IP Route: 0.0.0.0 / 255.255.255.0 /...

Hello, we are putting to work OneXPortal 9.0 over Windows. We have 20 IPOs in a SCN, some 500v1, some 500v2, all 9.0. If I login as a user in OneXPortal and I can see users of only 8 of the 20 IPOs. If I log as the Administrator, Health shows all systems in green. Also, if I check in Diagnostics...

Hi everyone I'm stacked with this since a couple of days. I succesfully installed CCR 3 or 4 times before, but this time can't get the CCR to connect with the SQL Express. Using Windows 2008 R2 server. MS SQL Express 2008 R2 in the same server. IPO 8.1 and CCR 8.1. Ticketed every single step in...

Hello Trying to implement a SIP Trunk. 1) In my office everything works fine. 2) In the customers office *Registration works fine. *Outbound calls with only inbound speech. *No inbound calls. Looks like a routing/firewall problem. I have two questions: 1) When i run the Stun procedure, is it...

Hello I'm having trouble to configure E129 phones. Can't get them to register to the IPO. Using IPO500v2, ver 9.0.8. LAN1 192.168.210.248 User: Extn1502 Monitor says: Q.850 cause 21 Call Rejection. Tried with or without password for the user. 16:13:19 11850778mS SIP Tx: UDP...

Hello everyone This is strange, very strange. Working with IPO 500V2, ver 8.1.79. The unit has a SIP Trunk. It was connected directly to Internet with a public IP. Came here to put it behind a router, as it should. Did it, works fine, except that: 1 Cannot put an external call On Hold 2...

Hello I need to connect a CM with an IP Office. What would be better? H323 or SIP? Thanks in advance!