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We installed a new IP Office 9 system in September. Since then, we've had complaints about static, crosstalk and dropped calls. Usually, the complaint is that the call was dropped. Sometimes the dropped call is accompanied by static or crosstalk or both. Complaints average about 1 call in...

Is there a way to send a ping from an IP500 v.2 box with IP Office 9? How? Thanks.

We've had a new IP Office 9 system with a separate Voicemail Pro server for a few months now. Some users left the company, so we changed the name on their extensions to "available". When new users came along, we changed the names on the extensions to the new user names. The problem is that...

I need to enable TFTP Configuration Read in IP Office 9. I found the checkbox under Unsecured Interfaces in Security Mode, but I don't see any indication whether it is mergeable or requires a reboot. Anyone got a clue? Thanks.

We have a new installation of IP Office v9. We have a few hunt groups set up and our call center supervisors keep a close eye on their Chronicall Reatime Monitor. Today they noticed one agent was receiving new hunt group calls immediately (1.4 to 2 seconds) after she hung up from a previous...

We have a hunt group (1) set up with overflow to another hunt group (2). This works fine when someone is logged into hunt group 1. But when no one is logged into hunt group 1, it rings busy. How can we make it overflow to hunt group 2? Thanks.

I need to find a way for hunt group supervisors to put the hunt group out of service from a remote location. They will use this when the weather is icy and the office is closed. So far I've constructed a short code that can put a hunt group out of service and a Voicemail Pro module to get the...

We just ditched our Definity system for a new IP Office 9. We took out the old receptionist/switchboard operator's console and gave her a 9611G with a BM12 attached. How do we program a button on the BM12 so she can use it to transfer calls to a hunt group? The Group button does not seem...

We have a CM 3.1.5 system and are beginning to add some 9611G phones. Users report that the phones reboot themselves occasionally, sometimes in the middle of a call. How can we fix this? We have older 4620 and 4610 phones that work fine with our system using H.323. We have the 9611s...

We are thinking of installing an IP Office system in a small branch office. The office has poor Internet service, so we don't want to get SIP or a PRI from the Internet provider. Instead, we are thinking of using the existing 8 POTS lines. The question at this point is how it will work when...

The boss is looking at a new Polycom SoundStation 6000 SIP conference phone and wants to know if we can plug it in just like the 4610SW IP phone on his desk. "No," I say, "We don't have an SES server." "Look," he says, "If I configure the 4610 to use SIP it still works!" So what is really...

It looks like it should be simple to schedule the Trunk Analyzer task in ASA 3.1.13, but I'm not having any luck. I scheduled it to run once a day. The scroll at the bottom of the window said the command failed because an automatic login connection is required. I changed ASA to log in...

We have a branch office located 1200 miles away. It is small, with about 8 people. Currently, each person has a POTS line as part of a Verizon package. They hate the phones and the "unintuitive" way they have to transfer calls to each other. We are thinking about getting a better system for...

We've had several reports from phone users that they are on a call when they hear static and the call is dropped. This seems to happen when it rains and for a few days after it rains. We have three T1 lines from AT&T connected to our CM 3.1.5 system. (AT&T calls them "DS0" lines.) Looking at...

We have Communication Manager 3.1.5. I'd like to change the names of a couple of trunk groups, because the current names are confusing. We have a trunk group called Local Plus 103, for example but it's connected to a circuit labeled 104. Would anything bad happen if I renamed the trunk group...

We're planning to upgrade from Communication Manager 3.15 to Avaya Aura 6.x, mainly to get some savings on maintenance. The one quote we've received so far shows that savings on maintenance will eventually pay for the upgrade. My question is what new features come with Avaya Aura 6.x...

Our internal phone users get the switchboard operator when they dial zero during the day. When the switchboard is in night service mode, internal users get a busy signal, but external callers are prompted to leave a voice message. We would like to have internal callers get the same voicemail...

Today our switchboard operator was unable to transfer calls to an ACD queue for several minutes. Looking at the CDR records, I see many calls hitting the queue from different numbers at the same time. None of the calls registered any duration, and many of the calling numbers are repeated...

We are planning a hardware and software upgrade for our old Definity G3 system and would like recommendations on Avaya partners in the Dallas, Texas, area. Our system is small, comprising three 650 gateways, one S8500, one MMS and one MAS. We are not looking to replace any telephones. Thanks...

I'm trying to configure a T1 tie line to work with an OpenText Fax Gateway 2100. I have tried asking OpenText support about this and they are clueless. I can receive faxes but cannot send them. The fax application says the machine I'm faxing to is busy, but I know it is not busy. So I'm thinking...