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My customer has a Partner ACS R6.0 with 5 lines. One of the users has an 18D. Sometimes when she dials out, it dials the wrong number. The right number is displayed, but it dials a completely different number. I have replaced the phone-no help. Moved it to a different port in a different module...

I just read that if a customer has 3 analog trunks, and a 4-port analog trunk module, you don't have to do anything in the programming. I always thought you had to put the 4th trunk "out-of-service", or assign a different line group ID to it. Have I been wrong all this time? Is there a way to...

Does anybody know how to set up remote call forwarding on IPOffice 500 R8.1 with SIP trunk? Can't get it to work. I've unchecked the inhibit forwarding and transfer, but still doesn't work. When station is forwarded, the caller just hears ringing. Any help is appreciated.

Is there an analog port on the MICS, or will I need an analog expansion module? All I could see was 2 emergency transfer ports. Thanks!

If I change a 2 port fiber card to a 6 port combo card, will my system ID change, or can I wait until they change over to a PRI to install both the DTI card, and 6 port combo card? It's an MICS 6.1. Thanks!

I have a customer that has an IP Office 406 that was upgraded from a 4 to a 5. Since doing this, when a person calls in, and it is transferred to an outside number (trunk to trunk) the calling party's caller ID is not showing up. It shows the company's caller ID. They said it used to work. Any...

I have a customer that has a problem with their SD card, so I need to swap it out. They have a 7.0(5), but the only manager software I can find is 7.0(36).I need to reformat the card because I got it with a 9.1 on it. Thanks for any help!

I have a customer with a Nortel MICS 4.1 wi 6.04, and they want to change from analog lines to a PRI. Will it work properly on this software version, or do I need to upgrade to avoid problems? Thanks so much!

I am trying to install several 7406E phones on IP Office 8.0(42). I got them all registered, but when I go to Extensions and change the type of phone in the TCM module, it will change, but when I save the changes, it goes back to default (M7310). The buttons are all messed up because the system...

I have the latest admin and maintenance release downloaded on my laptop, but when I try to upgrade, it shows me a downgrade version, 7.0(23) to be exact. So, why can't I upgrade? I've put the essential edition license in and they show to be valid. Has anyone else run into this problem? Thank you!