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  • Users: prandall
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  1. prandall

    New to Partner

    I am trying to setup a Partner Messaging VS Unit got toasted, it was a 2 port and is now a 4 port. Here are my cards : 1.) 308ec 2.) 206 3.) ACS Proc R3.0 4.) 206E 5.) MAH R5 ( Not sure about that i scribbled ) It is VMS I have at least two problems: 1.) On Incoming Call, Phone ring once...
  2. prandall

    Call on hold forever

    I have set-up a small group for testing. It has two extensions. I have AA Transfer to extension 780 which is my test group. With both extensions on "Available" The call rings through and each ext. gets gets logged off. My call goes back to music. I am then in limbo forever. I have set the...
  3. prandall

    Modify Save-As filename selection.

    I am looking to have MS Word 2003 auto-populate the filename during a save-as. By default Word selects the first "phrase." The first line of each of my documents will be: Lastname, Firstname dd-mm-yyyy So I was hoping to save the file as: Lastame, Firstname dd-mm-yyyy.doc I have searched...
  4. prandall

    Merlin Legend 008 Voice Terminals

    I am trying to understand this card better. Is this Analog Telephone card, a standard Telephone AKA providing T/R or is is Analog but only Merlin Legend phones. I am trying to hook up a Soundstation and need to know if have to purchase another card. Other post say I need a 012, 016 or 016...
  5. prandall

    What was I thinking , Transferred call from AA never rings or anything

    Starting to wonder why I took on this phone system. I just started haveing a problem where from one AutoAttendant selection, I hear "Please wait while your call is transferred" then I get what seems like silence. When I look in the SMDR log the call goes to the right group, but I never get...
  6. prandall

    Intro to Errors, dont know which ones to worry about.

    Trying to read up on errors but my head is swimming. I am getting the following errors: Frequently: ALL TTRs UNAVAILABLE Occasionally: POOL BUSY POOL BUSY &/OR OOS INVALID SLOT INTERRUPT TIMEOUT COLD START COMMAND BUFFER FULL NO I-VMS PORT IN SERV Are any of these a BIG problem should...
  7. prandall

    Let a line ring, no voicemail pick up

    The seems like a simple question. I tried to search, but I think I am missing the right search term. So a little help with search or direct answer would be awesome. I would like to have a line NOT picked up by AA or Voicemail. I am not sure how to do this. Currently it is not covered by VM...
  8. prandall

    Difference between SysAccess 00 and Pool

    I recently switched a phone system from Key to Hybrid. Lines were added to pool 70. I removed some from the pool to have some line appearances (thanks to forum advice). The button that represented the pool is programmed with SysAccess 00. I have been re-programming the button as Pool -I I...
  9. prandall

    Dial into MLM 007

    I am looking for instructions on dialing into my MLM 007 via modem. I want to reset the call counters. I understand the Internal Modem is on port 7. I tried to transfer via *T to the extension on that port. (and all the others for that matter) I have gotten the Modem Tone in the past but I...
  10. prandall

    Set Call Forwarding Number Remotely

    I am trying to set up Remote Call Forwarding on an extension. Unfortunately I am doing it from home for the evening. Generally speaking can I forward from an extension without being physically AT that extension. I have already: Set Reliable Disconnnect to YES Set Allow remote forwarding for...
  11. prandall

    AA Selector Code to Calling Group

    I am trying to set up AA on Merlin Legend w/ Legend Mail. I Have Selector codes as follows: SC 1 - Action 1 (SC transfer) to 771 SC 2 - Action 1 (SC transfer) to 771 SC 3 - Action 2 (SC transfer) to 1 SC 4 - Action 1 (SC transfer) to 772 SC 5 - Action 1 (SC transfer) to 118 SC 6 - Action 1 (SC...
  12. prandall

    Multiple Announcements/Greetings/Menus

    I am have some trouble with Greetings/Menus I am trying to get a the message from only mailbox 9991 to play. Instead I first get the Day Menu 1 message then the general mb 9991 plays. I have tried to delete the Day Menu Greeting, and it says it did, it was my voice as a test and I need to...
  13. prandall

    Turn off Auto Attendant and TTG

    I am tying to implement Voicemail in a step by step approach. I am trying to determine if: Using Merlin Legend and Legend Mail Integrated, 1.) How to turn off Auto-Attendant 2.) Can I still remotely administer with Auto-Attendant off? 3.) How to turn off Touch Tone Gate 4.) Can I still...
  14. prandall

    Adding a 007 MLM to Legend CKE5

    I am trying to add the 007 MLM to the Legend. I dont know what to do after installing the card and before setting up Groups ect., I dont even know if the card is recognized. I have tried to read the manual but I am still quite the newbie. I just need to be pointed. I have done a system...
  15. prandall

    Plantronics S10A

    I am trying to determine if the Plantronics HEadset is comaptible with Merlin Legend. I have it currently connected to the MLX-20L in an attempt to get it working. I have setup the "Headset Status" and "Headset Hangup" buttons. (Thanks to these forums.) When I have Headset Status selected the...
  16. prandall

    Merlin Legend Power Supply Not Lighting Up

    I have a Merlin Legend system that I purchased to "Learn" on. Recently I went out to use it and it would not turn on. When I slide the switch on the Power Supply I get no activity at all. I opened the power supply and tested the fuse it has connectivity. I tested for power at the "test Ports"...

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