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Whenever an agent receives calls on her 3904, the telephone tones, flashes the extension, but does not display the caller name OR extension. This happens whether or not callers dial either of the DNs on the telephone or her Phantom via ACD Login. She does see CPND info on all dialed calls...

Is it expected that a transfer to a busy dn would -not- hunt to an open, idle dn on the set, even if lhk is set appropriately? Is this also expected behavior from the console? We have a console attendant who is saying that when trying to transfer some external calls to an internal user, there...

We have a call center in another city that runs entirely on IP sets, and a large number of remote users also on IP sets. Our headquarters office runs on TDM still, and we have a bunch of PRIs that our PBX taps into to get to the outside world. That means that all of our calls to/from IP sets...

I'm looking in our CS 1000 Element Manager, under Node Details > LAN it shows the RTP/RTCP Starting Port is 5200... I'm trying to apply DiffSrv (QoS) across our network devices in the call paths, and when I do a capture on the TLAN switch, the packets are all over the place: 5000, 5100, 5200...

Our Verint setup uses some trunk-side tapping, and is recording our TDM users just fine. Our IP users... no dice. Don't even see login/logout events in the IntelliLink Analyzer. I've re-added all Position IDs to the devices in the IntelliLink Configuration, but the IntelliLink Analyzer is...

We have an Option 61C (rel 6) with a handful of media cards for our ip users (branch call center, remote home users). External calls come in through PRIs, and our headquarters users are on TDM phones. I'm trying to figure out how to trace a call from a tdm/pri caller to an ip set to figure out...

We have an Option 61C and we sometimes experience some random issues... is there a global error log that I might be able to dump on screen? And is there a way to pause the output every so often so I can copy/paste out to a text file? Sort of like a linux 'less error.log' thing... Thanks, -C

I ran into this today trying to build out a ton of ACD phones on our Option 61C (release 6): "SCH0719 ACD positions are full. Cannot add more." Our vendor was able to quickly pull us out by increasing the number of agents on the specific queue we're putting these phones on (ACD 7210), but...