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  • Users: ManDark199
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  1. ManDark199

    Salesforce IPOCC Call Center Adapter shows agent stuck in call

    This problem has been a hard one to track down/troubleshoot. Basically, this agent takes a call and then call is over and customer hangs up. Sometimes the call will get stuck in the agent's Adapter. The desk phone has no call. However, despite what the agent sees on his screen, the...
  2. ManDark199

    IP Office CCR Reports Tabs broken / fixed

    I just wanted to throw this thread out there for anyone who comes across this problem. I went through as many Tek-Tip posts and google searches as I could find on this, but couldn't find an adequate answer to this until after a good deal of digging around. I hope this helps someone solve their...
  3. ManDark199

    Overflow while still ringing original HuntGroup

    ManDark199 (IS/IT--Management) Mar 1, 2011 So, I've searched several of the forums for how to do this, and have either overlooked something, or haven't been able to find a solution. I'm using IP Office Manager 7.0, and VM Pro Client 5.0. Basically, what I'm trying to do is set up my system to...

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