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I am VERY new to Nortel and Telephony Manager and wanted to know if there is a way to import PBX information to the Telephony Manager. I just found out that where I work we have one but nobody has used it in several years. It is up and running but the IP addresses of the systems have changed as...

I am new to the callpilot and I know I can do this in other voicemail systems and was hoping someone could tell me if it is possible and how to do it, I have a user that wants a application that when a caller listens to the greeting and is offered choices like press 1 for this and 2 for that...

I have a problem with an Opt 11 Rel 5.5 with CC6. this is in our test lab and the problem is, We have inbound 1-888# the send us DNIS 0001 which get routed to ACD and when it gets to the agent we have softphone on their desktop and all info is correct and call is to the correct queue. Here is...

I have a general question. we have an Opt 81c in one city and an Opt 11 in another, The 81 has Genesys ACD routing and Nortel IVR. I would like to know if we can connect the Opt 11 to the Opt 81c via T-1s and have ACD agents located at the Opt 11 logged in and receive calls? I know this is...

I have a user that has a message the we need to save off of the VM server. I was looking and we have Desktop licensing and was trying to load Callpilot player to see if I could get the message and save it. After loading the application I went in to configuration and added the IP address of the...

when I do a stat buf in LD 117 it says CDR DIS TRF ENL STN DIS Storage space is 100.0% full Not Connected The system is not where I am and I was trying to figure how to download the CDR to my desktop. I know that the system has a buffer with an IP address but do not know the IP address or how...

Can somebody tell me in laymen’s terms what it would take to add IP telephones that an ACD agent could use that was not located in the same office. We have two sites and are evaluating the possibility of going to one site but keeping many of the agents in that geographical area by using IP...

I just had a DN disable during the day while in use on an Opt 81c. How could that happen? is it possible to have a dial code to disable a phone and somebody inadvertently dial that code? Any other way it could get disabled?

The company I work for has two offices that have Opt 81c’s that are call centers with about 600 agents between them both. Our vender has recently told us that they will not renew our maintenance contract when it expires. I was asked if I can handle the maintenance for a short time. I would...

I have an Opt 81 in a call center that the Interalia messages are playing every 30 seconds and I want them to play less frequent. How do I change this?

Is there a way to get a total count of digital phones and analog stations. Also separate digital phones that are ACD and Non-ACD stations? This is on an Opt 81. I am looking for what is active on the PBX not what it can accommodate. I know I can count cards but we have way more than what are in...

I have a Opt 11 with a T-1 TIE line connected to another opt 11. how can I find out which DN's are going out the tie line to the other system?

I have an IVR that is saying that it is not receiving T-1 timing. The t-1's are coming from our Opt 81 and I see in LD 96 that the primary and the Backup D Channels are swapped. I am not sure that would make a difference but I thought I would ask. Also if I do the command in LD 96 SDCH DCH 040...

I am trying to do a backup of a Opt 11 and I keep getting this message? >ld 143 CCBR000 .XBK CCBR033 CCBR file is missing. Please generate the CCBR file by means of EDD CCBR in Overlay 43. I am not sure what this means.

Is there a report or log that I can see who and when the system programing was used and what was changed? How long will this information be kept. Meridian Option 81C

I have changed a CLID for a phone that I want to show a certain phone number when dialing out but now when I dial 911 they do not receive the correct information. Is there a way to have a 911 call show the station info but show a different CLID when calling someone else?

I currently have an Opt61 that you have to dial 9 for local calls and 8 for LD. When you dial 8 it goes out a separate T-1 than if you dial 9. If you dial 9-1 the call fails. I am having the local PRI picked for our LD carrier with forced account codes. My question is how do I change the routing...

I posted a question a bit ago and the answers I recieved worked great! The problem is I did not give enough info. I have several Opt 11's and the backups are working on them. the problem is I also have one option 61 and two option 81's and the backup commands for the opt 11's do not work for...

I want to be able to backup several Meridian Opt 11 PBX's remotely? I want to keep these backups in my local office for disaster recovery. I access the systems via IP connection now but I think that there is a modem connection if that is necessary. Just to let you know I am very new to the...