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Is there a way to put a "JOIN" button on a softkey on the 96xx phone? My users wants to be able to use a "JOIN" button after transfering a call. They hit the transfer; call the new person; then press join so thay are all on a conference, then hang up. We get occations where our tech support...

I have 9650 phones on a CM 5.2. I was told by a friend from another BP that he saw a way to program a button that when pressed, it will sent a incoming caller to a pre-determined station or ?? When I asked how, he didnt remmember. So, if I am on a call, and see an incoming call, I can just...

Hi, I built up some new stations and added off-pbx-telephone stations onto two 9650 phones. These work well when I have the EC500 button enabled. However, if I disable the feature on the phone, then call the station number from a different phone, I get a busy. If I do a list trace on the...

My boss said he heard that there is a way that every user can change the destination number/s of their EC500 station in newer systems. Can someone let me know if this is true and what needs to be setup for these users in CM. (I currently have CM5.3) Thanks, Joe

Hi, I have an CM3 pbx that has a ton of IP licenses that have never been used until today. I have a 4612 ip phone that I tested good on my older CM2 (rel.12)system before installing it on the CM3. When I reprogram the phone for the CM3 system, the phone boots up, asks for extn, & password...

Hello , I have a chronic problem with dropped calls in their Avaya gateway. It has a PRI. I know that when a call drops, the carrier can look at a record and see which end dropped it. Problem is, getting someone at the Dubai phone company to do that will be quite hard. Is there a diag in...

Hi, I have a CM 5.2 with a multi-tennant environment where all tennants have their own analog CO trunks. The Main office for the complex is extension 2222. They are asking me if the system can be programmed so if a tennant dials 9, 2222 it can route to the main office internally. "9" is...

I have two site both with DS-1s from the same carrier. However, when I run a Link Performance measurement, I get different readings for the UAS/FS & CSS. One location has "0" (zeros) under these headings and the other system has "N/A". I looked up and found the following definition...

Hi all, I have a CM 5.2 and I have a cdr collection server off premise. This CDR server was custom built by one of our IT guys. I have a VLAN into the pbx. Every once in a while the VLAN drops for some purpose, this time a firewall upgrade. My problem is that when the VLAN comes back up, the...

I know this is a dumb question, but since we lost our server and thus lost our 46xx file, is there a way to retreive this file from a working phone? Or do I reoption the file over again? Thanks!!! Jauser

Hello, I was told that Avaya stopped using remote access with a modem for a new office we are opening. I'm curious to know if anyone figured a way for the new equipment to be accessed via a modem as well as SAL or VPN? I guess old habits are hard to change and I'd rather do this a bit slower...

Hi all, A replacement external USB DVD for our CM is almost $300 from our BP. Is this something we can buy over the counter on our own, or is this particular make/model the only thing we can use. It seems rather expensive. I left the brand off this post soas not to break any rules, but would...

Hell, I was hoping I can get an anser to a problem I have. I have a general greeting vector option that sends a call to a virtual station. This virtual goes to a coverage path (7) which has a coverage answer group of 3 people as pt 1. If these three are not available, I would like it to go a...