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This is a short one; from what I can tell, it's not possible to put your own custom ringtones on a 9611 if it's operating off an IP Office, rather than as a standalone SIP phone - am I right? Thanks, Will

Hello, This isn't my first VM Pro installation by a long shot, but it is the first time I've used one of these Unified Communications Modules, so perhaps there is something I've missed. Internally, voicemail works fine, and a shortcode created to call the auto attendant works as well...

Hello, We have a client with a requirement for a pager to be located on a factory floor; the Algo 8180 seems like the solution, but it's unclear from Avayas documentation about the licensing it will require - it will need 3rd party endpoint licenses, but as it effectively acts as two extensions...

Hi My client has asked that when a caller is on call waiting, ie the target extension is already on the phone, that the caller hears an alternate ringing signal, or is given some indication that the person is already on the phone. The only way I can think of achieving this is by giving them...

Hi, I've just done an IP500 install using a PRI trunk; I'm getting reports now that calls are coming in, and then users are attempting to transfer them, but fail, and the two incoming parties are then connected to each other. I just don't see how this is at all possible, but several people are...

Hi, Anyone come across SIP trunks randomly failing and requiring deletion/recreation of the SIP line? The background: I recently did a SIP install, using an IP500 v1 running 9.0(829); everything was fine, for a few hours, and then out of the blue, the SIP trunk failed with no changes to the...

Hi, My client has a third party looking to link their NEC SV8100 PBX to their IP500V2; the NEC is going to be sending calls to extensions on the IP500 and also using the IP500s SIP line for external calls. We're getting them a PRI card for the IP500, and we already have the Voice networking...

Hi, I have a client who was on 6.0, who we purchased an 8.1 upgrade license for. I upgraded to 8.0 with no problems, and then installed the latest Manager, 10.1(57), and started to upgrade to 8.1, but before I went ahead, I noticed in the "Licensed" field on the upgrade wizard, it was showing...

Hi, I've got a VM Pro installation that is misbehaving - it works in all aspects apart from refusing to send emails to the Exchange server. In dbgview, I see this line: CSMTPConnection::Connect: Could not connect to the SMTP server synapse.com on port 25. Synapse.com is the email domain, not...

Hi, This is driving me up the wall, classic "should work but won't" situation. We have a requirement to have an incoming call route, set up with different time profiles, which will route calls to a few different virtual/phantom extensions over the day according to what time it is. That part...