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Hi all, I am looking for the Callpilot Reporter installation guide. I couldn't install the CPMGR Reporter version 5.1, did some digging around and found that my ASP.net version was way higher than it should have been, I think some windows updates go pushed out to the server. So I was able to...

Hello, I have a CS1K 7.0 tie trunked to a CS1K 7.5. When calling from the 7.0 site to 7.5, watching d-channel monitoring, it is inserting 104 in front of all my calls and I can't figure out why. I have checked the CDP to RLB with no DMI table inserting digits. I checked the route and there...

I am running CCM 6.2 and looking to see if you can differentiate calls going to a skillset? For example: if I have skillset A and I am sending calls from phone number 1234 to skillset A, then I start sending calls from ext 2345 to skillset A, is there a way on the display of phone to tell that...

If I add a MCR key on an existing ACD phone, is there a way to not have the MCR key ring if the user is on an ACD call?

Recently installed a mini carrier remote and I am seeing the cards on the remote side drop and then come back up, about every 20-30 minutes. I have 2 analog lines hooked up to it now and we are able to dial out and in to those two numbers. I doubled checked my jumper settings for T1 distance and...

Just installed a Mini Carrier Remote and I cannot get it to come up. Verified that the p2p T1 is good with some loopback plugs. I have the DIP switches on both cards done. What else do I need to do for programming to get these cards to come up? And I did program one phone on the first card slot.

I have a BCM50 setup as an SRG and I am trying to figure out how to access a system speed dial from an analog phone. The phone is going to be used when a non-English speaking patient comes into the office. There is no feature key on this phone and I am wondering if there is a way to access...

Trying to transfer a call out of Application Builder to a CDN, but the call transfers to the next available acd agent (any agent that is logged into any acd queue). So the call isn't being controlled by the CDN. Yes the CDN is acquired in CC6, and the CDN DFDN is set to the correct ACD queue. I...

I am running a CS1K RLS 5.5 with an H323 trunk sending calls back to a CS1K RLS 7.5 that routes the call to a Cisco UCM box. When I make a call from the 1140 on the CS1K 5.5 to the Cisco wireless phone, looking at an enhanced trace, there is no codec negotiation causing no speech path. But if I...

I have a CS1K rls 7.5 with a SIP signaling server trying to integrate an Iphone app server. I can't call from the desk phones to the Iphones because the vendor support tech is saying that I am sending them the option of a-law and Mu-law but they can't ignore the a-law option and need it turned...

Have a customer asking if we can change the CLID for outgoing calls on a specific route instead of changing the CLID table on the phone DN? Affects about 60 users, spot checked the phones and there seems to be about 6 different CLID tables setup for these phones. If so, what am I looking for on...

I am getting Bug1500 errors pretty steady throughout the day. We were on RLS 7.0 and just upgraded last night to 7.5 and though this would take care of the problem but hasn't. We installed the latest deplist and linux patches. Any thoughts? Here is an example BUG1500 BUG1500 : 0452DD87...

I am running 3 systems in one town all Release 3.0 Option 11 systems. One site has a Callpilot system which the other 2 network over to for voicemail and menu services. I have users complaining that when they call over to voicemail, sometimes all they will get is a busy signal, try again in...

Ok, I must be missing something very simple here. How do I check the status of the virtual trunks, my H323 trunks, in LD 32 on a Release 3.0 system? I have searched this site and a couple of other sites but cannot find the command. The stat vtrm isn't working for some reason but it does in my...

I am working on an issue with call park. We have attendant consoles, I only call them that cause they are used by our operators, they are built as 3905 phones in the pbx and interface to a pc with a console application. The operators are saying if they place a call on park, and the call exceeds...

I have an ACD queue of 81224 with IFDN to a personal DN of 86064 with AENI = yes. The problem is when it gets to phone 86064 it just sits there and rings and rings and rings. I have SFA on 86064, even though I don't think that matters. I can call 86064 and get trn to voicemail fine. What am I...

I have an SRG setup to my CS1000 via H323 trunks. All the phones on the SRG are registered to the 1000e. We had some issues with the reception phones, straightened that out. But now when they dial the main published number for the SRG of xxx-7575, I see it come over the H323 trunk route and the...

I recently had to reinstall Callpilot, 4.0, at a customer site and the restore from tape failed. We have moste everything back up and runnning except for dialing a local number from an applicaiton. I added 9+3, the full number is 360-xxxx, to the RPL list and tested and it still won't dial out...

I installed a Branch office and everything is working except for 911. I have ESN setup on the branch site and the main site. I have ERL setup for the branch office with a prefix of 1022. I setup the branch office in the NRS with a routing entry of 1022 as SPN. I was onsite and when the phone is...

I have a CS1000 CPPIV Release 7.0 with a 1000 Branch office connected to it, this is a new install of the branch office. I was onsite last week and the system is up and running. IP phones hit the Branch and re-registed to the 1000 main site. I have done all the basic programming on the branch...