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Hello We have a TIE connection between Nortel CS1000E Rls 7.5 and Audiocodes M3000 We use DSC to route the calls to the interconnect but at the other end it appears the national number: prefix+DN. How can I set it up to send on the route only the DN?

hello is there a way on how we can monitor the load on the route trunk channels?

hello Does anyone know how many maximum calls can be made on one CDN?

Hello We are trying to interconnect Nortel CS1000E Rls 5.5 with Mediant 1000 from Audiocodes. First we tried using QSIG , but the only option for the interface type IFC is ISIG, but that didn't work. Then we tried EURO ISDN and the interface goes up but gives DTA300 every 2 sec and in the end...

Hello Is there a tool that can verify the database integrity of a CS1000E rls 5.5? I am referring here if we can check if the database is corrupted or not.

hello is there a way on which we can route every 10th call to a different CDN? Let's say we have the main CDN for the main application and the 10th call from the PBX we want to send to a survey CDN. Our config: CS1000E Rls 5.5 with Contact Center 6.0 and MPS 500 as IVR system. Thx

Hello Is there a way by witch an E1 PRI or a group of PRI's can be set in a High Availability configuration?

Hi all We have a Nortel CS1000E Rls 5.5 with CallPilot 4.0. The CallPilot works with M2008 phone type ACD queue. I tried releasing some of the ACD agents (out the TN) but the license are not freed. When I do a count of the agents phones I see that there are 417 used, but when I do SLT print it...

hello I have a question. For every route din our PBX CS1000E the TARG configured is 01 02 03 04 05 06 07 08. Can I modify this series of numbers ? Let's say I want to add 09 10... to have more TGARs for the phones Where this modification can be done?

hello I have a question. For every route din our PBX CS1000E the TARG configured is 01 02 03 04 05 06 07 08 with one number missing for different route. Can I modify this series of numbers ? Let's say I want to add 09 10... to have more TGARs for the phones Where this modification can be done?

Hi all From time to time we encounter a problem with the CCMS server.The problems start with the outbound campaigns witch does not load calls. I have done some debugging and stopped at the CCMS_ASM log on witch I observed that at exactly the same time when the ASM stopped( and therefore the...

Hello Is there a way on how to verify that an archiving has finished successfully an there are no errors? Are there any logs that indicate this? We have Nice version 8.9 with DVD-RAM. I know that you can verify manually this in Backup/Tools/Devices Status Report. But I want , if is it possible...

Hi all. Does anyone have the NTP Host Data Exchange API Programmer’s Guide and will like to share it ? Thanks

Hello Does anyone know why the network traffic slows down on ones PC when the cable passes trough the IP phone(1220) than when the cable is plugged in directly into the network adapter of the PC? Does it has something to do with PVQM (Proactive Voice Quality Managementor)or just the phone is...

Hello Is it possible to identify on witch skillset a call is recorded in Nice? Does it need an integration with the CCMS DB? Thanks

Hello All I am having a problem with our CCMMM server. From time to time, usually on week-ends,it stuck. We cannot connect remotely to it so we have to do a manual restart. In the event viewer there is this critical error: OutboundScheduler EventCode:29032 Level:1...

Hi all Is it possible to connect to the SQL Database in a NICE perform 3.1 environment using the sa password? Something like ODBC . I want to interrogate a table for the participant phone number , the agent name and the time. thanks

Hi all I am having a problem with a call by call report. I am trying to compare 2 fields , one with text and one with string but I don't know how. I've tried to convert the text into string using the val function but it returns 0. This is my case: "INTERCALL_ID: 57824301 DEST" is the associated...

Hello all I am new on the forum so be gentle with me :). I have an assignment to do regarding a report in Contact Center Manager Server on the number of calls an agent has transferred to an certain CDN. To be more explicit , after an agent has talked to a customer he transferees him to a survey...