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I have successfully set up a DID on our IPO to use a time profile to forward unconditionally out to a call center for after hours call answering. The call center want us to spoof the caller id to report as a specific number they recognize as associated to our company. My call flow is as...

I want an IPO 500v2 V.9.0.300.941 using VMPro to play a prerecorded message that says "calls are randomly recorded for quality control purposes" when the call is placed on hold or parked. Is it possible? If yes can you point me to some documentation?

We have a 9641G in our office that is so far off in calibration that the bottom selections will no long allow you to select them. I can get into many of the menus but since the all the buttons to actually get anything to save are all along the bottom I cannot save any values. Does anyone know...

We have a client who has dumped their NEC dealer and are asking us to make some changes to their UX5000 before we help them we wanted to backup the config. Look like we need PC Pro desktop application to accomplish this task. Can anyone help me source that app?

We have a client that wants to use an excel spread sheet with a list of 10 digit values to make out bound calls using ip softphone. is there any avaya software that will recognize 7 or 10 digits and auto dial with a click on the softphone? Cell phones do this so I'm thinking it has to be doable.

I went from 4.2 to 6.0 on my demo unit (IPO 500).(i know what you are thinking "he is a dumbs***") Your right. But can i get some help anyways. The phones say Login and No License Available. What did i do and how can i fix it. I think i jumped to many versions on one upgrade.

We have successfully set up our Avaya IP Office 500 v2 ver.6.0 (14) to use SIP trunks via les.net. Every other call going out of the switch uses the SIP trunk. The other half uses the 8 channel PRI. I have my fax line DID that we use on the PRI set up in a hunt group that can send faxes to...