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Good Afternoon guys, I have got an ongoing issue across our clients 2 sites as shown below Basically if a call is made from site A using the dect handset to site B the call is fine but if a call is made from site B from any handset onsite to any of the dect handsets on site A the call is...

Morning Guys, We have just replaced a BCM with an Avaya IP500v2 Version 9, Long story short but the customer used Soft phone on the BCM across 65 PC's for screen popping and such. They want to know rather than writing a new program that sits in the back ground to work with the Avaya Soft phone...

Afternoon All, We are having a Problem with no speech on Dect handsets across an SCN but the issue is only from site B to site A and it has only been going on for a week before then it work fine and neither system has had any changes to it. basically if you call from office A to office B...

Hi all, Is it possible to Bar a specific incoming number as they have been receiving nuisance calls from a couple. Thanks in advance APSS - SME Communications ACIS - SME Communications ACSS - SME Communications AIPS - Avaya IP Office

Hi All, Just wondering if any of you have ever managed to get the iD808 i Turret to work on the Avaya IP500v2? Customer swapped out their Avaya CM but never mentioned the Speakerbus? Im not confident it will work but im sure someone on here will be able to point me in the right direction...

Afternoon Guys, I'm hoping this will be an easy question for you Siemens Engineers, I have a customer who wants to know if they can have Hot desking on a Siemens Hipath. I'm an Avaya engineer and haven't dealt with these systems to often. Thanks in Advance APSS - SME Communications ACIS -...

Hi guys, Got a bit of a weird one, Got a customer with an Avaya Definity. When anyone rings into the company the customer cant here the call ringing in their ear but the handsets ring onsite fine. I don't think it is a system fault and also Line provider don't think its a line fault anyone else...

when trying to dial an extn automatically goes to extn 204, when dialling out externally it gives dial tone but then when start dialling the number it rings extn 204 everytime

I have a customer with an IPLDK on version UK66P-3.8Ap MAR/08 one of the Digital extns when trying to dial out you get the message Access Deny. i have tried the following but error message still flags 1. canel fwds/DND - 559 2. check station COS and it is set to 1 in Day night and weekend 3...

Anyone know of any Class based courses for Avaya basic avaya CM training within the uk? Thanks

Have any of you ever experienced the following? When site recieve incoming calls via the phone manager they get An error message "Class not registered" pop up on there screen and will take 4 attempts to clear. they can still take the call fine. I have uninstalled the Phone manager software and...

we have recently setup a Demonstarion IP500 V2 kit for our sales team to take out with them and show Clients and was wondering whether it is possible to put CCR onto an XP laptop i know that they are unsupported but it is going to be very rarely used and is only for demonstration use. Any help...

i have a customer with an IP ldk 20 on version 2.1, they have previously had an offnet divert setup on the system going to an out of hours number. the way it is setup is that the system is in Auto ring mode and at 6pm it automatically switchs to night mode, then the customer presses a pre...

I have a customer who has a lingo active voice unit attached to there LDK 100 on version 2.0 when extn 793 and 795 try to make any calls in the background it plays a voicemail message. when i turn this unit off the extns work normal, but the result of turning it off they loose there night...

Anyone got any info other than Avaya University's course's im looking for a mock exam if there is one around. Thank you

i have just upgraded an IP 500 from 4.2 to 7.0, and also the DS 30 module. when the system rebooted all handsets came back up fine apart from the 1 x 5420 they have on site. i added the source code ALLOW_5410_UPGRADE and also checked in my working directory that the 5420 R6 file is there which...

Does anyone have a link for the latest one X download Thanks in Advance

I have a customer who has 2 lines on a gdk16 basic ksu. they have an intermitant fault where on both line 1 and 2 when they press 9 for an outside line they get external dial tone but when they press the keys to dial nothing happens. it only happens on external calls and its not just on one...

Im wondering if there is a shortcode for adding and taking out extns from ring groups can be added as site wants to add certain extn's into the ring grp at certain times of the day but are not always at the same extns' any help would be much appreciated.

Created a night service mailbox on IP500 V2 7.0.1 and sent a test message. Visual voice lamp lights up on the 1416 handset's but unable to view the message from any of them. i then send a second test message and can view and delete this fine. deleted the night service mailbox and recreated but...