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  • Users: jedithumbs
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  1. jedithumbs

    Coverage holiday tables

    Hi guys, Hope someone can shed some light on this. We have a site that doesn't use ACD call flow, It's purely back office with DDI, they use call answer groups within cover paths, i have noticed that holiday tables are present in these cover paths, How do these work? and is it possible to...
  2. jedithumbs

    CMS agent Grps

    Hi guys, Not sure if you can help, basically i'm clearing out all agent ID's from CMS that haven't been used in the last 2-3months due to people leaving the company etc. Many of these people are in agent grps, i have found once you delete an agent it doesn't remmove them from the grp (providing...
  3. jedithumbs

    CMS Agent logon/off report

    Hi guys, Having just moved to another company i'm finding that they have their own way of configing things. Currently i'm house keeping stations/agent ID's. My Q, is there a defualt report that i can run to view what agents have logged on in the last 2-3 months, used to have this report with...

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