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ACM 6.0.1/MM 5.1.2 I've received a request to set up an auto-attendant that is a bit more complex than I've done in the past. To tell the truth, I'm not sure it can be done as requested, but thought I'd run it by tek-tips before I give up. Assuming the someone calls the auto-attendant at...

Communications Manager 6.0.1 When we moved to ACM 5.2 and IP connected our MCCs we set up our IPSIs on a control network separate from everything else. At the time, we had five MCC in four locations across campus. Each location had two subnets, each on its own vlan (such as 10.1.168.0/28 for...

We have Communication Manager 6.0.1 Our current CDR collection solution is inadequate. Primary CDR is sent over the network to server1 (processed by script, written to mysql database and to a text file), Secondary is sent over the network to server2 (collected by netcat, written to a file)...

Currently, we have Modular Messaging 5.1 w/ Avaya Store. We are looking at replacing the system with Aura Messaging 6.3. Can anyone tell me - how does the end user record caller application announcements in AM 6.3? When I look at the quick reference sheet, it appears that the option to press...

Communication Manager 6.0.1 Call Center Elite Release 6.0 We currently have 5 ACDs set up, all split-based. I need to convert one or two to skill-based. I've read through much of the documentation, but I find it lacking a great deal. I'm hoping someone can set me straight. I'd like to set...

Looking for a solution to integrate our Avaya Communication Manager v6 with Salesforce.com. Although we do not have it yet, we understand we'll need an AES. We've been looking at various connector options, and are interested in anything that might set one apart from the others. Also...

We currently have Avaya Communication Manager 6.0.1 and Avaya Modular Messaging 5.1. Due to Microsoft's end of support for Windows Server 2003 as of July 14th, I am researching alternatives. I realize the natural next step would be to upgrade to Avaya Aura Messaging. However, the quotes I...

CM 6.0.1 Evolution Server, SMGR 6.3.12, SM 6.3.12 I have a SIP trunk between CM and SM, which seems to be configured properly. I have three SIP phones (9620C, 9611G, 96xx Emulator), registering properly with SM, but aren't connecting to CM. Each has an icon in the upper left of their LCD...

ACM 6.0.1 We have a department using salesforce.com and are interested in adding CTI. Anybody with any experience doing this? I'm having trouble understanding well enough to get any meaningful answers from our business partner. I think I just need an AES and a server for the Open CTI Adapter. I...

ACM 6.0.1 w/ Call Center 6.0 My sales rep tells me we have Call Center Elite, although when I display system-parameters, EAS is not enabled. She says I can enable it via a web browser. Really? Is that possible? I thought only Avaya and their Business Partners could change the features in...

Avaya CM 6.0.1 I have received a request that I am looking for advice on. I've been asked to set up a pool of six phones that ring down to a control phone. The control phone should have a button programmed for each pool phone to autodial the pool phone when pressed. Preferably, the phones...

We are getting ready to spin up a couple of vms for system and session managers v6.2. Initially, we are doing this to learn before we actually involve a business partner. Our systems folks are balking at the spec, concerned that we are building a systems beefier than need be. Is there any...

Communication Manager Software Load R016x.00.1.510.1 CM duplex at 6.0.1 SP7 (00.1.510.1-19528) running on HP DL 360 G7 System Platform R6.0.3.6.3 (vsp-patch-6.0.3.6.3) ESS simplex at 6.0.1 SP7 (00.1.510.1-19528) running on Avaya S8510 System Platform R6.0.3.0.3 Utility Server R6.1.0.0.8 (SP...