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  • Users: dpower
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  1. dpower

    No inbound calls being received after reset

    Folks, I need some urgent help. After an outage our CICS 6.1 system has been completely reset. I've done my best to go through the manual going through the system startup and configuration. But here's my problem: Outbound is fine, all extensions can pick up one of the 8 external lines and...
  2. dpower

    Changing phone type?

    Folks, I have a Norstar CICS running version 4.1. We have just resurrected it for a new building move recently carried out. I have a problem, currently the system thinks we are using 7310 handsets (got this from maintenance->port status) but in fact we have the 7316E models. Because of this, I...
  3. dpower

    CallPilot not working after reconfiguration

    Folks, I just installed a CallPilot 100 onto our pre-existing CICS system. I simply wired in the CallPilot ports A & B into existing extensions on the CICS and everything worked. The CallPilot booted, the A & B lights stayed lit and after connecting the CallPilot to my network, I was able to...
  4. dpower

    Lines dead issue in the mornings - Nortel Norstar CICS

    Hi all, We have an older Nortel Norstar CICS system installed in a building with TimeWarner Digital phone service acting as the outbound/inbound carrier. The Nortel Norstar box was a moved installation (was at an old building that was unused for a number of years) and the time warner service...

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