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VM Pro 9.1.12 on windows 10 PC Issues reported garbled audio when calling into AA. Sounds more like audio was playing at least 2x speed if not faster. Attempting to change prompt results in file being selected showing 0 seconds of audio, even in modules that were not adjusted.

We have a client that requires their help line calls not show inbound caller ID information. Server Edition R11 w/ VM Pro and SIP trunking I've tried sending calls to a dial extension short code with telephone number 118s"0000000000", I've tried sending calls to VM Pro and transfer with Source...

It appears that coverage appearance buttons aren't alerting the user's Communicator desktop app, only the deskphone back in their office. I can't find any documentation that says this won't work but I am assuming it is by design. They have Power User and Softphone licenses and are release...

Hello, I created an offline config using R11 manager to be loaded to a system that is currently running 9.0. I currently don't have access to the R9 system to see if it would even let me load it, so was wondering if anyone knows if it will work or if I should install 8.1 manager to create the...

I've got a customer with server edition and 40+ expansion units. All units connect to server and then to an expansion unit for outbound calls. Only one branch is hearing themselves when they place calls to extensions on other systems or outbound calls through another systems PRI. They have IP...

A few days ago a client of ours started having issues calling out over their Analogue trunks. Inbound still works and no alarms are in the 9.1.7 system. When tracing outbound the system accesses the trunk and appears to be calling out but the user hears nothing. When an analogue phone is...

I just replaced a dead UC Module V1 release 9.1. I can login via the browser and manage it via Voicemail Pro client. I cannot however connect to it with Putty or WinSCP and am getting a Connection Refused error. Has anyone come across this or have any idea what may be preventing access...

I've recently upgraded a system from 9.1 to 11.0.4 and there were issues with one-x mobile VOIP mode not working. Checked config to find SIP Registrar was not enabled. After attempting to enable it twice and trying both a timed reboot and when free reboot the system would come back with the...

I've got a customer who's PRI occasionally spits up Yellow, Blue, Red, Loss of Signal and Trunk out of Service and self clears. The trunk appears to be In Service/Idle but provides "Waiting for Line" until the system is rebooted. I feel as if they are experiencing small power outages since the...

I have a few sites ranging from 9.0.2 to 9.1.11. I have yet to get confirmation that the clicking sound is heard on extension to extension calls between US and Bulgaria over an SCN line but it randomly occurs when connecting to a conference meet me session. Usually the US hears the clicking...

I just installed an R11 IPO with an ATM16 expansion module to support the ground start trunks. Inbound is no issue but the system is very picky as to which lines can be used for outbound, and overnight seems to somehow now have less lines that can be used for outbound calls. Both units are...

My company recently upgraded a customer from R4.1 to 10.1 only to realize that the hold functionality was no longer working with 5410's and didn't realize those phones were no longer supported. We need to roll back to 9.1 and our distributor is telling us we need to purchase new licenses or is...

I've recently installed my first set of J129 phones on a R10.1 system and appears that the ?D/Dial Extn short code doesn't seem to apply. Although I am able to block outside calls, I am not able to get it to automatically call the receptionist upon going offhook or furthermore prevent it from...

I attempted to upgrade a V1 UC Module from the latest 8.1 release to 10.1 service pack 1 but after all attempts still received a boot fail until I did a full install of 10.1 service pack 1. I then reloaded the Accounts, Names, and Greetings files but after doing so, although users were getting...

A customer of ours are trying to implement a paging solution and are now looking for assistance to get it to work but I am having some difficulty. I know that simultaneous paging requires an analogue station to be setup as a paging speaker and I am using a WMT-1A in line with the PCM 2000 and...

Any ideas are appreciated. It's a doozy, but a client ordered a PRI for their ancient PBX (Definity cabinet size of a refrigerator) and didn't have PRI licensing. Can't get licensing today and was 10K when they bought the system and decided against it so they were working off of WATS trunks...

I have a customer running a 9.1.6 release IPO with a mix of 5410's and 4412's. I made sure no more than 16 4412's are on a given expansion module. Not clear how it starts but occasionally a 5410 can hear the caller but cannot be heard, even after a system reboot. The only fix I've found thus...

I have a customer who has installed a sip door phone. The phone registers and works when calling 1 extension. The door phone vendor is saying there is a setting that will allow the extension to call 2 other extensions simultaneously when a button is pressed and that I need to allow the...

I have a 9.1.5 Server Edition with IP500v2 expansion. Users have been complaining that old voicemails are coming back into mailboxes and listed as new voicemails, and possibly some voicemails are showing up days/weeks later after they were left. Also, on occasion hunt group voicemails are not...

I have a 9.1.5 Server Edition system with V2 Expansion system. After a reboot of the server the user can toggle Night service of the group with a set hunt group night service button, but twice now Night service get's set and cannot be undone via the set night service button, clear hunt group...