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Hi, Having an issue with only certain users on NuPoint where the Advanced UM integrstion doesnt seem to be working. In the logs i see the following: 03/Jul/19 20:28:10.674 msb INFO [32262:f21f7b70] npmMailbox.cpp#1055: Mailbox 1111 reinit reason = Failed...

Hi, I am upgrading a cisco call center soon and wondered if its possible that the statistics that supervisors run their reports will change due to improved algorithms and logic in later releases of software? Might sound a strange question but it is something I have been used to on other...

Hi, We are experiencing a number of phones resetting during the day and one thing we notice in the logs is CDP time-to-live data expired for DN: xxxx. I believe the majority of phones are 5220 and are connected to cisco 3560's. Anyone else come across this and no what the issue is? Thanks

Hi, We have a cluster of two 3300's running 4.2 SP1 and we have just installed a new vMCD running 4.2 also in another office. I have configured all the network elements cluster elements and confirmed the IP Trunk is working but when I select the new vMCD element from the main controller and...

Hi, I am having a strange issue where calls into a call centre is not always being delivered to the longest idle agent, sometimes it is skipping this agent and going one that has been idle for less time. I can view the idle times in the 6110. I have checked that realtime is enabled on the...

Hi, I would like to setup out Mitel 3300 so that the console operators can dial the Mitel 6510UM Hunt Group and direct a caller to a users mailbox without ringing that extension. I know how to do it using the embedded mailbox system on the 3300 but the 6510UM is baffleing me. Im guessing its...

Hi, I have a Polycom Soundstation 2W that I have connected to our Mitel 3300 (4.2) using the embedded analogue ports. I can get the Polycom to dial the first user fine and when I hit the conference key "FLASH" is displayed on the screen and dial tone is recieved, great but.. When the second...