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  • Users: jcmhere
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  1. jcmhere

    ACD MWI or MWL

    Can anyone tell me how to add a MWI to an ACD on a 3904. I have a Message Call Center and ACD that I need Message Waiting Lights to show for the users.
  2. jcmhere

    1 x IP Agent Training

    Does anyone have any training guides for end users for 1 X IP agent that they could share?
  3. jcmhere

    UCCX vs Avaya

    For with those of you that have experience working with UCCX could you please evaluate the following: Compare UCCX to Avaya Call Centers was the given task. Can it be done in 1 week so 10 different students that only know Avaya can truly understand how to function in a UCCX environment instead...
  4. jcmhere

    Telephone Set Training Materials

    I have been asked to supply some basic training aids to users for different Avaya Phone sets. Does anyone have a good suggestion of where I might find something like this?
  5. jcmhere

    Busy Trunk Lines

    Is there a way to find out if all trunks or certain particular Trunks are busy in a PBX at any given time? Thank you
  6. jcmhere

    Phone Image question

    Our customer currently has phones images on their 4.3 CM and would like to move the same images to the new upgraded 7.1.3 CM. Can this be done? Where is this done at? this will be done for the 7945 phones. Thank you

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