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IP Office V2 R9.1. Super simple config. Customer wants all phones to ring and if not answered hit an auto attendant. The auto attendant will play a message then dump them in a general VM (with basic edition if I remember correctly the caller will have to press 0 to get the VM). The customer...

I'm working on getting a remote worker setup on a IP Office 500 V2. I've got the phone registered and the extension is logged in. I can see the buttons and everything functions on the phone except for one problem - there is no sound (incoming or outgoing). Here's what I've done so far: -...

I have a client with a IP Office 500 V2 with embedded voicemail. When callers call in, a group of phones ring and then they are directed to a hunt group mailbox. From outside of the office calling in is it possible to break out of the hunt group mailbox message and check the messages that have...

Hi, Is it possible to reset a voicemail pro username/password? One of my clients had an on-site IT guy. He quit and didn't leave the credentials. He not only reset the password, he disabled the Administrator account and setup a new account with a different username. We don't know what the...

Hi, I have a client that has a few IP Offices, all on R8. They have been using the call listen function for quite some time now. They asked if it's possible for the person listening to the call to butt into the conversation and turn it into a 3 way conference call. The only thing that I know...

Hi, I have a client that would like the ring to be different when a user is notified that a caller has been on hold for longer than the hold timer. They would like the ring to be different than the ring that is currently being used for incoming calls. Is that possible? The system is an IP...

I have a client that's having issues viewing voicemail messages in One-X portal. Everything else appears to be working fine. The user has 2 new messages. The voicemail light on their phone is lit. However in One-X portal under messages it says "You have no messages." Has anyone else seen...

Last week I upgraded a system from R8 to R9.1. Everything is working fine except for the caller ID. Prior to the upgrade incoming calls would display the number as well as the name of the caller. Now the number is still displayed however for the name every call is showing up as "External."...

We are installing a new IP Office. Version is 9_1_2_0. Does anyone know how to turn off Media Security? We have a bunch of errors that say the following: Extension phone password is not defined.

I have a client that had 9 offices with a IP Office in each office. The extensions are numbered as 1100 (office 1), 1200 (office 2), 1300 (office 3). They just opened a 10th office. I made the ext's 1000X. Has anyone mixed 4 digit ext's with 5 digit ext's in a SCN environment before? The...

I'm trying to setup a remote ext. I have the ports forwarded, the new ext setup, and all of the IP Office configuration complete. The phone registers successfully. I'm having an issue with voice. I can make phone calls however voice traffic isn't working. I can't talk to the person on the other...

Does anyone know of a simple way to forward analog lines with an IP Office 500 in IP Office mode?

I'm having an issue with setting up new mailboxes. Existing mailboxes seem to be working fine. When a new user attempts to record his/her name, they keep getting a message that says "Name not recorded" after pressing 1. I've tried setting up the recording from different ext's with no success...

I'm having an issue with TFTP (I think). Last week I upgraded my client's system from R4 to R9. Their previous IP office was a V1. I upgraded the V1 to R9, exported the config, and imported it to a new V2 system. Everything works great as far as the system itself goes. We are having...

New system, R8.1(67), IP Office mode. All phones have 6 park buttons programmed. Sometimes when someone places a call on park, instead of lighting up a single park button, all of the park buttons light up. The top Red light flashes every second or so. Other users are able to pick up the...

Does anyone know how to turn the AGC off on 9611's? I know how to do it on each phone through the CRAFT menu but I'd like to disable the setting globally.

Hi, I'm having an issue with WAV files. IP Office version is 4.2.4. Voicemail Pro is 4.2.19. When a user deletes a voicemail message from their phone, the WAV file isn't removed from their folder on the Voicemail Pro PC. Anyone have any ideas? Thanks in advance.

Does anyone know how to log out of a 9608?? I've looked through the features menu, tried *36, reset the phone and still can't stop the ext from logging on. I've successfully logged out of other IP models with plenty of success. Thanks in advance for your help.

I have a client that needs 1 to 1 nat setup. The client is a branch doctors office. The doc's regularly go to the hospital for surgeries and need to connect back to the branch office for network resources. There is a VPN between the branch office and the hospital. The branch office has a...

Installing a 10 branch phone system. We are on one of the last installs and can't get the phones to update. They get stuck on the "a" screen as if they were going to boot up but don't go any further. I'm thinking bad SD card? Release 8.0.44 IP 500 V2.