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Hi I have a Meridian Opt 11, we are in the process of migrating to a MITEL Voip system. The voip system is up and running - but due to an b###s up no one had arranged for the main line number to be diverted to the new VOIP system number. Service provider is being stubborn - and says this...

Hi I want to change a user's voice mail set up to stop callers being able to leave messages, but I still want to be able to record a personal greeting. I thought I could do this by changing COS to 'personal' and changing some of the settings. But I can't see any settings that will stop...

Hi I have an opt 11 runing version 20 release 19. I want to be able to change the set up of the voice mail for all extensions(500) - so the staff can leave a greting - but with no facility for callers to leave a message. Is this possible? And if so how would I set it up? Thanks in advance...

I set up a direct dial extension using what I thought was a spare number and all seemed to be ok......... But........ if you dial it internally it works fine, but if you try to dial it externally - you are put through to the meridian mail system to retrieve messages. So it would appear that...

Help required one of our attendant consoles (m2250) has 'started' to display a diffrent name as opposed to the normal 'console 2' when they call digital sets. Not sure how this has happened - but how to I check and change it back??

Hi Guys Need your help on this one. I need to update around 120 caller dispplay names on our Meridian opt 11. I have all the updated info on a CSV file. Is there any way I can upload a csv file or copy and paste to speed up the process?? Any help much appreciated

Hi I have a phone that goes to voicemail - but when the user dials in to voice mail he cannot retrieve messages?? user has a diffrent extension number from DDI number - not sure how the 2 are connected and if this is the problem. set up as below - any ideas? DES MODL21 TN 012 0 00 03...

Hi We currently have 2 M2250 consoles connected to our Meridian opt 11. I have been asked to install a 3rd console although it is likely that only 2 would ever be in use at one time. I'm not sure how to go about this - any help much appreciated.

Hi we have 2 opt 11 pbx's with meridian mail. Couple of questions How do i find what version of MM they have. I also want to have two 2 tn's with the same DN and same voicemail account, 1 pbx will let me do this but the other doesn't seem to have this as an option in the meridian mail set...

Hi I'm having some trouble with ringing cycle options. From reading the past posts - I thought all I had to do was go in to LD 15 and change the CFN to the required number of rings. However this didn't work as expected. Internal calls would ring 4 times and go to VM external call would only...

I was asked to set up a RR hunt group for 10 users but they want it to forward to a manager if all the agents are busy or dont answer. I tried set up a RR with a PLdn for a lin group in it - thinking that - the calls would go in to the RR group, ring round and if no answer would go in to the...

Hi I need to set up a ACD system on an Meridian option 11 with software version 20. There willl be approx 10 agents - all are existing extensions. I realise that there are similar threads - but more help would be appreciated. Can anyone offer advice how to go about it? Firstly how do i...