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I'm on a new Aura CM 10.2 system with J159 phones. I've created a group of new users with new extensions and all of them are hanging at acquiring service. If you log out and login with a different extension, it will log in fine. I've done side by side comparisons of the user accounts & endpoints...

I have an Avaya Messaging 11 system that is not playing back messages in browser client. I've rebooted the system and tried 3 different browsers all with the same result. The message will appear in the inbox with the proper length but when it's clicked on, it shows 0:00 and will not play. The...

I have a dept that wants their hunt group to ring all phones simultaneously. I have the hunt group going to a coverage group with the extensions populated. The hunt group type is ucd-mia, no acd, skill or vector. What's the best way to accomplish this?

I can't seem to find how/where to change the time on my system. If I use element cut through, set time displays the time and date but only allows me to change daylight savings rule. It was not enabled, but is now, changed rule from 0 to 1. However the time didn't increment. I can't find anything...

CM 10, how do I limit a phone to be able to dial only 4 digit extensions and no outside calls?

I have a new CM system (ver 10.1) with J159 desk sets and quite a few of my users are asking for headsets both wired & wireless. I have a couple Jabra 9540s that work well but they're old and the batteries don't last long. Are there any wireless remote answer types that work with the J159...

When answering a bridged appearance from the secondary display, it pops up to the main display and the keys on top remain focused on the bridged keys. In order to get the main call appearances back, the phone/exit button has to be pressed. Is there any way to have the set do this automatically...

I'm on a new CM 10.1 system with very little training (Yes, I'm working on that) I need to know how to build the Avaya equivalent to an ACDN. Need to get a DID to go directly to my VM system. Any help will be greatly appreciated.

I'll be decommissioning my CS1000E and Bs coming up soon. What should I be wiping in order to dispose of the equipment properly? Not sure if equipment will be trashed or resold.

I had to replace a BCM50 ver 6.0.2 with another unit. Restored a known good backup but the DNs are from the previous installation. Software/firmware are same versions, keycodes are showing up properly. Any thoughts on why it won't restore the correct DNs?

CS1000E 7.65 I have a COT number that is not getting to its intended destination. When the number is dialed it just keeps ringing. Not sure how to proceed. REQ: prt TYPE: tnb TN 32 0 7 2 DATE PAGE DES DES (xxx) xxx-3377 TN 032 0 07 02 VIRTUAL TYPE COT CDEN 8D CUST 0 XTRK XUT TIMP 600...

Have a CS1000B branch office v7.65 not completing IP calls. Phones will ring but drop. Analog lines seem to be working OK. Network switch was just replaced because of PoE failure. Getting err008 in history: % ERR008 07309883 00000607 03180084 00002C04 000073C1 0 00000000 00000000 00000000 0...

Well, I hit the wall yesterday. I'm out of IP licenses on my CS1000. A couple of questions, 1. Can I move licenses from my branch offices to my main system? or 2. Can I still buy licenses for 7.65?

I recently had to put the attendant software on a new PC. Copied over the config files from the old PC. Got it to work on friday, not working today. The software is displaying as registered. It's correctly coming up as COM 1 9600 8 1. EDIT: Update, I did manage to get the console off hold...

I know we don't have a sub here for OfficeLinx, but I know quite a few people here have it. My question is, how do I stop a mailbox from allowing callers to leave a message? My user just wants an announcement. Do I need to make it a menu or is there a setting on the mailbox that I'm missing...

I have a CS1000E 7.6 w/ OfficeLinx. When my users are forwarding their phones (the MARP'd set) to vm, it will ring on other sets instead of going directly to vm. Any thoughts on why this would happen? Vm does pickup after 4 rings but it should immediately go to vm when forwarded.

I have an SRG 50 w/ v.9.0.1 w/ a dozen 2002 & 2004 sets attached. In normal mode the phone point to my CS1000E over a fiber WAN. WAN is functioning normal. In element mgr., I can redirect the sets & about 2-3 mins later, they revert back to local mode. I have 14 other sites w/ similar...

How do I do this? I have a health clinic that need to call forward their fax to a 3rd party for medical record keeping. I have call forward external enabled on the set. The only command I've found to do this is #1 & all I get is a fast busy. I call forward external from my digital & VoIP set w/o...

I'm on 7.65 using UCM, the corp dir is not grabbing changes that have been made. Under CS 1000 Services\Corporate Directory\ it's able to generate the CDR but none of the info in the csv is updated.

Ok, as of today, it is required in the state of Texas to have your phone system able to direct dial 911 w/o having to press another digit for an outside line. "Direct access to 9-1-1 service and multi-line telephone systems. For a multi-line telephone system that provides outbound dialing...