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Hello Team, Is there any way to configure wallboard in ACCS R7 using 3rd party softwares from Devconnect. One of our IPOSE customer is not accepting ACCS as it lacks the wallboard feature. We did demo by using one Supervisor account configured to display the realtime data but was...

Hello All, We have a requirement to connect 3 X Standalone IPOSE R11 systems. There are 3 locations. There are 200 X Analog trunks connected to the Location 1 system and Location 2 and Locations 3 doesn't have any trunks. I need advice on below: 1) Do i need any license other...

Dear Members , We have a IVR implementation hosted on Nortel MPS 500 with Windows 2003 Server based setup, The windows 2003 server runs all the product suite for MPS , works as intermediate server for Oracle database connectivity, also it runs the Oracle 9 database...

We have a customer with IP0 500 v2, they want the following features to be added. • IVR • Voice and screen recording • Real time monitoring • Call evaluation • History of the customer if called in the past • Job sheets for service or complaint...

I have an ip offfice with two only analog lines. They are connected to port 9 and 10. Line group IDs are 1 and 2. I created a short code 9N Dial N Line group ID :1 8N Dial N Line group ID :2 I am able to dial out using line 1 and 2 when i enter 8 or 9 followed by number . Now if i want to...

Dear Members, My requirement is like this, I want to enter a feature code and then make an announcement which should be announced on all the phones connected to ip office. I enter this short code and say some thing, this should be announced on all phones at the same time. How...

I have configured a SIP trunk, 10 channels, i have license for 5 channels . Incoming call are working fine. Outgoing calls are reaching to the telco and the phone says number busy. The telco guy told me that the format received by them is wrong. Instead of the SIP channels number they are...

I want to give a new DN to the new skillset, but i dont have any free application DN, as far as i know i shoud assing an Application DN to a skillset DN. How can i create more application DN in BCM 400. Please help.....

Dear Members, I have an issue with BCM 400 in my lab, when I try to assign an IVR application on two lines( 2 port IVR license) , I am getting an error tappman: Cannot change lines during component initialization. Aborting! tappman: Cannot change lines during...

I want to develop am application which can be installed on Windows PCs, my aim is to give the details of the caller to the Agent and show some data from the database which i retrieve from SQL server based on the caller ID of the caller. Also the details he entered in the IVR call flow(Voicemail...

I have an IVR in voice mail pro to check the status of ticket number entered by the caller. everything was working fine, today we noticed that the wav files which were played as the status messages for the ticket number entered are not being played, the caller hears nothing, there is silence...

Dear Members, I was configuring remote console on my Avaya CMS server(SUN Solaris 10) system to test that the modem i configured for remote access is working fine. I followed the Avaya documentation for the same. Unfortunately after redirecting the local console to remote console the modem line...

Dear Members, I was configuring remote console on my Avaya CMS system to test that the modem i configured for remote access is working fine. I followed the Avaya documentation for the same. Unfortunately after redirecting the local console to remote console the modem line was...

I was trying to configure a modem for remote access on the Avaya CMS Sun SParc T5120 solaris 10 machine for enabling remote access for the Avaya team. i redirected the local console to remote console and was waiting for the system to complete the reboot and other related task, but the system...

Dear All, I am using a Voicemail pro module to answer the call coming on an analog line. Ip office 500 v2 rel 7 Voicemail pro 6.1 I am facing a strange problem, even after the call is disconnected by the caller, the DBGVIEW shows the call looping inside the voicemail pro module until a timeout...

I am using a voicemail pro module to allow the caller to login using phone and check the status of his ticket. I use mysql 5.1.51, corresponding ODBC connector. Ip office is 500 vs, all necessary licenses are installed, release 7. Vmail pro is version 6.1(16). My problem is the the database...

I have noticed that one of my customer BCM 450 is restarting almost every day at same time. There was no power failure and no one except manager has access to server room. There is no scheduled restart set on this BCM and the time and date are all correct. Alarms didn't give me any useful...

Dear Members, I am developing s speech application in avaya dialog designer. I have added a MENU node which will transfer the call to an extension when * is pressed. I also have link and grammar which allows the caller to enter 4 digit extension number. I want to which variable in...

Dear Members, I installed a PRI card(single port) on ipoffice 500, but the System status>Trunk cards shows DISABLED UNLICENSED, Same card is working fine on IP OFFICE 500V2(sw ersion 7),our lab machine with almost all licenses, is the configuration for PRI card different in IP...

I am installing a CMS system and i am stuck at the modem config part of cms installation. I didnt get the modem with the system so i bought a us robotics 56k fax modem model 5631, is this compatible with solaris,if not which modem should i buy, if yes how can i configure this modem, i tried the...