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I was so happy with my working SCN using centralized V9.1 VMPro. Incoming local calls from site A are sent to a module where CLI is matched with a database, the module ends with a transfer with its destination set to site A’s hunt group & on the handset is displayed the customer’s account...

We have a cordless phones in remote 24 hours facility connected to ATA's which are registered via SIP to an IP Office. We would like to set this up so incoming calls return busy tone if the cordless is in use. Which is working fine. We would also like, if the SIP connection goes down, any calls...

I setup a bunch of IPO’s to email the IT department when trunks go down. Well this opened a can of worms at 2 of their sites, a constant flood of trunk out of service & then cleared trunk out of service emails. In system status I see lots of “8khz clock source changed” & “trunk out of service”...

I'm at the test/design phase of a 15 site SCN proposal. Its been mostly fun, I think VM Pro is pretty good. :-) After many days I still cant get a couple of things on the list to work, maybe someone has an idea? Firstly we want to escalate unanswered calls to other least busy sites. I was...

On an SCN I am unable to use visual voice to remotely access or playback hunt group voicemail messages. I have tried this on 3 different SCN’s over the years & never could get it to work. Looking at some of these links it appears the problem has been around for a while. Link Link Link I...

I’ll try & keep it short & sweet, advanced apologies as it’s not by strong point. I’m setting up my first Chronicall with IPO V7 using their demo licence. My main focus is on real-time stats. I’ve got most of it sorted except for 2 important ones. These are unanswered calls count whether they...

Hi there, My multi site customer would like to be alerted when all his lines are in use or out of service. I thought of running separate instances of BCM monitor with dynamic snap shot enabled. Then do a search of the results. But, it’s time consuming & I don’t think this indicates out of...

Hi there I don’t know if this can be done? IPO V7. At work a user has an IP 1616 phone & uses Phone Manager pro on his laptop. While away from his desk he presses his twinning button & both his desk & mobile phone ring. He takes his laptop home & uses VPN to connect to his office. Now his...