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  • Users: rinchuraj
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  1. rinchuraj

    Call recording not functioning after Avaya IPO500 upgrade from 9.1 to 11.0

    Hello All, I am facing an issue of call to get recorded after upgrading my Avaya IPO 500 V2 system from 9.1 to 11.0 along with Application server version from 9.1 to 11.0.4000. I am holding all migration licenses (PLDS) for processing this upgrade. IPO system and Application server was...
  2. rinchuraj

    Avaya One-X portal failes registeration in iPhone Via VPN

    Hi, With the same credential we were trying to register the Avaya One-X portal via IOS and Android device, Over LAN network Both devices succeeding the registration and in VPN only Android is showing successful registration. Advice what would be the reason please...
  3. rinchuraj

    Avaya SBM24 not detecting in phone model 9641GS

    Hi , I was trying to install and configuring the button module SBM24 in Avaya 9641GS phone and it's not succeeded. Just getting a light indication only and configuration is not reflecting to the module. Is there any compatibility issue with this button module in first level... Please advise...
  4. rinchuraj

    Disk nearly full on partition '/additional-hdd#1/partition1'. Only 459MB free.Error in ACR 12.1

    Hi , It's a new installation of Avaya Contact recorder with Application server and I did the configuration as per the documentation.I am getting the the error "Disk nearly full on partition '/additional-hdd#1/partition1'. Only 459MB free." But I am having 1 TB HDD free space. Beyond The ACR...
  5. rinchuraj

    Assign call to agent with priority

    Dear All, How I can Assign priority to agent to answer the incoming calls? My scenario is as mentioned below: Having four agents in a group 1. always call hits first agent the group. 2. if first agent is busy then the call should reach to next agent and then to third and last to fourth. ie, I...
  6. rinchuraj

    Password recovery procedure for Contact recorder 10.1.1

    Hi , I had lost the credentials for login to Avaya Contact recorded with Application server ver 10.1.0. Please advice me how to recover the same. Rinchuraj
  7. rinchuraj

    calls can land if agents not logged in to user interface?

    Hi All. I would like to know -->will call ring to physical extensions of agents ,if agent not login to user interface? Rinchuraj
  8. rinchuraj

    if there no agents logged in to an agent group, will the incloming call can continue ring to topic?

    Hi all, Advice me , if there is no agent logged into an agent group and if call comes to the specific topic, can we make the call be on queue to the the selected agent group and after specific time it can either answered by a voice mail or disconnect the call in IPOCC? Rinchuraj
  9. rinchuraj

    IVR Scripting for extension number dialing + Topic selection in IPOCC 10.1.1

    Hi, I'm going through a configuration issue to make the IVR scripting to work with below message. Message: "Thanks you for calling ABC company . If you know the extension you wish to speak to, please dial it now. OR dial 1 for sales, 2 for marketing 3 for accounts, 4 for xyz, 5 for xyz...... 9...
  10. rinchuraj

    How all agents to get ring simultaniously in IPOCC ver 10.1.1

    Hi, How I can configure the call landing to a topic to get ring on all agents which are available together?( collective call waiting) Regards, Rinchuraj

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