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I currently setup VPN Phones with the SSG5s, but I really need to migrate over to the SRX series and getting my VPN Phones to work is the last stumbling block. I'd really appreciate any information that can be given. The only guide I can find pertaining to Avaya phones is a site-to-site VPN (2...

Hello everyone! I know that there are two default skins for one-x - the black and white. Does anyone know if there is a way to add another one or possibly modify the root file for the black skin to something else? I'm not sure how the skins work on the back end, but I was curious if someone...

I don't know if anyone is aware, but just like the Partner System - the Basic Mode does have a wake up service feature. The Essential Edition mode, however, does not. Has anyone had any experience with replicating this feature in essential? I imagine it could be done in VM Pro somehow although...

I have a customer who is very adamant about having people listen to the beginning of the MOH message every time someone is put on hold. The message is 4 minutes so I cannot use the 90 seconds internal .wav for this and an external MOH just won't do that. Is anyone aware of a way to do this? It's...

Are there any cordless phones for the IP Office - analog, digital, SIP - that you can do an intercom page to?

I setup a service_mode command in VMPro to put a huntgroup back in service. I did - CFG:SET "880" service_mode 1 - The problem is that if I change the last value to 0,1, or 2 it puts the huntgroup out of service. I can't change it to night mode or in service with the command. Is this maybe a bug...

I have this working great in the one-x Portal - it actually just worked out of the box, really impressed. On the one-x communicator, though, when I'm on the phone with someone else the option is greyed out. If I hold my mouse over it, it says "please enter conference server address". I've...

I have my IPO on R9.1 with an Application Server running on a virtual machine off linux. I did a CSR request to get myself two TLS certs and I've uploaded the one for my IP Office by going into Manager>Security Settings. However, when I browse to my application server's Admin portal - I see a...

Got this working perfectly on my iphone and another android device. On the S5 though, I cannot for the life of me figure out how to get to the settings key to change my server info, etc. I tried pressing and holding all the icons in the app. Anyone know? On my other android device there is 3...

I've been using this software for months and never had a problem with echoing on the lines, but after two new installs last week I've had two customers call me and say they hear a really bad echoing. If you are the person calling in you will not hear anything - it sounds fine. If I reboot the...

I'm running a 500v2 with R9.0.3.941 and there is an analog extension that dials *17 to check their voicemail, but has to put in their extension number every time. The user has the VXXX (XXX = extn number) source number. I tried to create customer short codes for that user to try and make it work...

Server is running 8.1.96(11) and one-x portal is 8.1.91. The time on the phones is correct, but when a user looks on his 'call log' in one-x portal, everything is an hour behind. When I log in to the server management and go to settings I see the time is correct. When I log in to One-X there...

I know there have been so many posts over the years about these sidecars, but it seems like the issues with them never end. I have a lot of customer's who have never complained about them, but for some reason there are a good many that always have to unplug the phone for 15 seconds to get them...

I have a customer with 3 sites that are all connected via SCN. Every site can dial each other, except that when Site #1 and Site #2 dial Site #3, calls immediately come over the phone. It doesn't even beep like a direct dial feature. If Site #3 calls the other sites it rings their extensions...

Maybe somebody knows the answer to this. I Have a customer who wants to use a report to find numbers that call frequently. I feel like there was a way to summerize reports so that you could expand a number and see all the calls for the time period selected (but maybe I'm thinking of Xima Chronical).

500v2 8.1.65 - Site A has the PRI and Site B calls out through Site A when they dial 9. The problem I am having is that twinned calls show the original callers ID, but twinned calls from site B show the extension number instead (I'm assuming this is because when the extension number comes into...

I'm scratching my head if this can be done or not. Customer has Embedded voicemail - 500v2 8.1.69. They want to know if they could put calls on hold, but if they ring back after the timeout that they ring all the phones. I was thinking of a scenario where they could hit a button that would put...

This is an 8.1.(73) IPO. I can login to the UCM module just fine with Administrator/Administrator but when I try to use the VMPro Client to login to the UCM it says "User Login Failed". I've rebooted everything, and actually tried to go to the /opt/vmpro folder with winSCP and actually take the...

My company has a public SMTP relay server that we use for customers who do not have their own mail server. I'd say we probably have 400 or so people using it and it works flawlessly. However, there are a few customers that complain every 2 weeks or so it stops working (rebooting the system is...

I have a 500v2 8.1.69(BASIC MODE) that the lines don't disconnect when the caller goes to voicemail. If the call does not end up in voicemail it will disconnect just fine. I've messed with the Recall Timer Duration setting doing 50ms increment changes but problem still goes on. I called the...