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Hey folks, Got a scenario here that I'm fairly sure isnt correct, but thought I'd each out to the community for some opinions. It concerns how 2nd alternativ eshould behave. So the scenario is as follows: We have 3 Mitel 3300 controllers in play here: 3300 A (Calling party 3300), B (Called...

Hey folks, Having trouble with some ACD users being logged out randomly. Changing the COS option ACD Agent behaviour on no answer from Logout to Absent means they're being made absent randomly instead. Is there a way to disable this feature altogether? The bigger picture is why is the system...

Hey Folks, Got 2 phones in a remote office with LIM modules. They are set (by original installer) to Failover only. Im unable to change this when I access the installer menu. When I put the phones into failover mode, lifting the handset displays "IP Fail: Analog Call", but I don't have dial...

Hey Folks, Anybody managed to get voicemail to email working with MCD using office 365? Lat

Folks, Looking at a 3300 that intermittently calls the notification number programmed in the voicemail box itself. It sends the flashing light, sends the email but doesn't always send the notification call to the user to let them know. I've checked and the settings seem ok, scheduling a...

Hey folks, Got a customer who's using the CUS soft phones and has a weird issue. Basically they use the soft phones instead of using actual physical sets, they use the built in(?) recording feature by dialling a code on their soft keypads during a call. The customer is trying to program these...

Hey Folks, Got an intermittant issue whereby a busy lamp is not lit, yet the extension is actually busy. One thing Im thinking is that the extension has a multicall key as well, could it be when its answering the multicall key that its prime line isnt busy, hence the failure to light the key...

Hi Folks, Got an issue with a system intermittently getting access denied when trying to dial out over SIP trunks. Ive taken wireshark captures and it shows that practically every call outbound seems to be missing the authentication details that are programmed in the SIP Peer Profile form, the...

Hey Folks, Ive been having a really weird issue. When trying to export forms to csv, it goes through the motions but after selecing where to save the form, it seems to hang on the csv download window. The same thing happens when trying to open the csv instead of save it. Any ideas what I can...

Hey Folks, Has anybody ever connected a Minicom (Hard of hearing system) system to the Mitel 3300? If so, is it straightforward? Lat

Hey Folks, Got a weird issue, on a Redundant SX2000 running LW34.2 ive got 40+ users in a hunt group, some of which are DND. When the hunt group rings, it is selecting the DND members as well, the caller hears ringing, yet (obviously as its in DND) the ext doesnt. Tried creating a brand new...

Hi Folks, Has anybody out there in Interweb world got any manuals for the old Mitel OS/2 ISDN server system? Im going to be shutting one down, knowing how flaky they can be, I was hoping that someone may know the actual shutdown procedure for one? The restart Im sure will be easy enough :-)...