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CARRIER: Windstream SYSTEM: IPOffice 500V2 I have a question regarding what options we have phone carrier wise. Or any suggestions you all can offer as to who and what to go with. In any case, we are a charity and rely HEAVILY on our phone system. If donors can’t reach us it means we lose...

Avaya IPOffice 500v2 T1 Via Windstream Hello all, we're a charity and can potentially lose thousands of dollars a day when donors say our lines are busy, or the call just connects to dead air. Some donors from around the country have said that it takes anywhere from 6-10 calls repeatedly for...

IPOFFICE 500V2 Every so often when our remote users (who have landlines that their extensions are forwarded to) call in they get either a busy signal, or just dead air. One user called from his 407 area code number, and consistently got a busy signal after 4 calls. On the 5th call the system...

We bought an Avaya 9610 IP phone. We wanted to set it up with our system. (IPOffice 500v2) When I plug the phone into my port on the module the phone boots to: "Avaya One-X...No Ethernet *to program" When I press *to program it asks for a code. Whatever I type in makes it reboot back to the...

We want to use the Avaya SIP Phones for our users in other states. We now use the Avaya VPN phones (5610 SW IP), but the ISP is collapsing the VPN tunnel so users get calls dropped every 5 minutes. Years back when I used SIP phones of FreePBX we never had dropped calls. So could someone tell me...

Hi all, back a few years ago I worked at a company that deployed FreePBX systems. I remember that users never had a complaint about the IP phones. Call quality was good, and calls rarely, if ever, dropped. Fast forward to the present day, and I work IT at a company that's all Avaya. The IP...

IP OFFICE 5 Does anyone use Phone Manager on a Windows 7 64 bit machine? We have a few users who run it. One of those users on some days has no calls listed under the call logs. It doesn't seem to follow a pattern. When I install Phone Manager on any Windows 7 64 bit machine I get a TAPI error...

Hello all, I was wondering if you guys could help me out on a decision. We need to decide whether to upgrade our IPOffice, or get Mitel. We need a dialer program, more extensions, (we maxed out our IPOFfice 500 series) sip phone capability, and integration with our CRM. Mitel says they can do...

Hello all, We're looking for some software that will basically capture the information from System Status. Here's what we need: 1. Extension 2. The Number the Extension Dialed 3. The Number that Dialed that Extension 4. Duration of Call 5. Date/Time of Call When a manager asks for this...

IPOFFICE 5v2 We have two units at two different locations. At location two for some reason user's greetings get erased all except for a few people. When they try to rerecord it prompts for a password which no matter what I change it to it doesn't take. Also, the main problem is that when...

IP OFFICE 5 Phone: 5610SW IP This user has been using their VOIP phone for a few weeks. For some reason she has to unplug the power, and plug it back in the morning for it to work. ANy ideas why? Also, does Avaya support something like X-Lite the VOIP softphone?

IP OFFICE 5 When a user forwards their calls to their cellphone and there is no answer, the caller goes to the Avaya vm. That's what we want. However, we have one user the works remotely and is using a vpn phone. When her calls forward to her cell and there is no answer her cellphone's vm...

We have a 561 number and a 954 number that goes to the operator. She wants to able to distinguish between the two. So if a caller calls the 561 number she wants to see that, and be able to answer the phone with the greeting for that number. If it's a 954 caller then she wants to give them a...

IP OFFICE 5 We have a user that logs in and out of their phone. When he goes to our second office he logs into the phone there. When he gets back to the main office he logs onto that phone so calls go to him and not to the second office. He uses RDP to connect to his PC from the second office...

IP OFFICE V5 At our second location the phones come up one hour off since last week's time change. That location says that it's looking at vmpro from location #1 for the correct time. However, vmpro has the correct time on it. I looked at the help files but couldn't find the best way to correct...

IP Office v5 I have one, and only one, user that can't use their voice mail button. On every user's phone there is a Voice Mail button we placed on their screen using button programming. When you press it you hear your name, and how many voicemails came in and whatnot. On this one user she...

IP Office V5 At random times when a user is on the phone they will hear a message stating that their conversation is being recorded. Where is this coming from????

IP Office 5 We had a user working remotely that for a bit that just got her Avaya phone working. Under voicemail she gets that she has 200 new voicemails even though she had already accessed these. She just wants to start fresh and have all 200 deleted without having to do it manually. Is...

IP Office 500 v2 For some reason every 5 seconds or so the lights on the Avaya switch turn red. Not all of them but most of them. Is there some way to find out what is happening?

Hi all, where can I change the default for "Administrator"? I looked in what I thought were the obvious places, but no such luck.