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  • Users: dbeaty
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  1. dbeaty

    Removed two incoming lines. Callers go to VM if line 1 in use

    Hi, I am a user not an installer so pardon my terminology. I can find my way around Element Manager on our system. Recently we turned off two incoming lines on our system from Centurylink. We had 6 lines, not we have 4. BCM50 with two BCM50 Expansions Before this change, any incoming call...
  2. dbeaty

    Help Setting Up Auto Attendant

    Our system is working good but I want to improve it's operation for our business. Namely, we do not have a receptionist, or one person answering the operator set. So, if an incoming call goes to the operator set and then general delivery voice mail, no one else can pick it up when it rings...
  3. dbeaty

    System Compromised

    We received a message from our telephone provider indicating our BCM system CalPilot had been compromised and calls were being placed to about 2-3 dozen countries around the world. I discovered a couple of Class of Service selections and two outbound transfers were activated on sets for people...

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