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I am attempting to set up a script in AACC Orchestration Designer where a different announcement message will play to queued calls based on the expected wait time. Here is the script: IF NOT OUT OF SERVICE SysCtrl_sk THEN QUEUE TO SKILLSET SysCtrl_sk WAIT 2 ELSE EXECUTE EMERGENCY END IF...

When I create a new Caller App menu, the only two tabs that show up under Properties are General and Prompts. What am I doing wrong?

I am working on a Nortel CCM system that has been touched by way too many people over the past 10-15 years. We are getting ready to upgrade and convert to Avaya AACC and are cleaning up a lot of old and outdated scripts, etc. I have a script that appears to have been created but never put in...

We have seven NCOSs that were set up by our vendor when the system was installed 3 years ago. NCOS 2 allows internal only. We were told that the NCOS of 3 would allow internal and local only however, it allows LD as well. In fact, all NCOS 3 and above allow LD. The NCOS and FRL #s all match...

In the Nortel CS1000, Release 6.0 - if a phone is forwarded either in software or manually to another phone, if the 2nd phone goes unanswered or is busy the system will follow the forwarding of the original phone dialed. Example: x2222 forwards to x3333 on RNA/busy x3333 forwards to voice mail...

How do I view/change a system speed dial list in my CS 1000?