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Hi guys, Has anyone worked with VPN tunnel for 9630 Avaya phone but with Draytek Router? I've already configure VPN as IPsec Tunnel with Preshared key, it seems like it founds the gateway and start with key interchange but after 15 seconds I receive IKE PHASE 1 no response. Do you know if...

Hi Everyone, I have now avaya web comunicator working with my ip office, I am loging in with my google account, everything seems to be okay, but I see all my google contacts offline, example, contact1@googledomain.com, contact1@iplocaldomain is online, I can call him and chat with him, I have...

Hi Everyone, I have an issue with ip office remote extensions, I have Ip office 500 installed in an office, the have 2 remote offices, the customer configured vpn between the two remote offices and the main office, I put two extension on every remote site, the customer gave me the IP address...

Hi everyone, I have onexportal running along with my op office installation, everything is running ok, I make calls using onexportal application until I try to make an aoutside call, if the user is restricted by force authtorization code, the phone stays waiting for the call and I can not dial...

Hi everyone, I have installed IP Office 10.1 500 V2 with uc module, onexportal and voicemail pro are running ok, I've installed SoftConsole and running OK, already activated Enable Instant Messaging on preferences but I get always Conected|IM Error. On onexportal it says that IM/Presence server...

Hi Everyone, I'm having the following issue with onexportal, I have Voicemail pro and Avaya Onex portal installed on the same server, both on 9.1.6 as well as the IP office, Voicemail Pro runs ok and so the onexportal, the only issue is that I can only listen to the voicemail messages on the...

Hi Everyone, I'm trying to generate some licence for IPO R10, I have my License Activation Code (LAC) and got the host ID in Manager from a Backup in the License Field, I log in to plds.avaya.com and click on activate, everything seems ok, but when I enter the host id whith dashes and click...

Hi everyone, I have an Avaya IP Office 9.0.3 and drytech as my router/firewall I want to start using remote SIP extensions, I've opened the 5060 port on TCP/UDP and made the necessary changes at the IP Office in Network Topology, the extension get registered, and the incoming and outgoing calls...

Good morning all, I have the following issue, my IP Office has SIP trunks and I have SIP Phones Lynksys, I have my embedded voicemail and automated attendant, but when I dial to the AA, it answers and asks for the extension, but when I dial the extension it says that doesn't recognize the...

Hi Everyone, I want ro upgrade my 3500 switch, I've downloaded my new firmware but have the following three files: 3500_10015_diag.bin 3500_522002.img 3500_522003s.img I have my TFTP server configured, and the CLI procedure to get the new files on the switch, but I don't know wich file to...

Hi everyone, I have a PBX Avaya IP Office V2 8.1(43), when I tried to record the greeting for the AA, it say record after the tone then press two, but the call hang out right away, I can not record any greeting for the AA, on system status I see an service alarm that says that I have the...

Hi everyone, I am trying to change the logo or screensaver to a 9630G IP phone, I have IPO500 version 9, do you guys know if it's possible?, I upload the image on monochromatic, and made the modifications on the 46XXX file and upoloaded to the IPO, cleared the values and register the thelephone...

Hi everyone, I have the following issue, I have CS1000 with Astra 9116LP analog phones conected into it, I would like to activate caller-id as from internal and external calls, do you know if it is possible?, I have the following version, i'm attaching a photo with the version, someone had an...

Hi everyone, I hope someone can help me, I have two sites with h323 trunk and IP Office SCN feature, I can call each one in a transparent way, but when activated the SCN feature my operator (zero) stopped working, I mean, on site B it is working well, but if I dial zero on site A, the call...

Hi everyone, Does anyone know how to reload firmware on callpilot mini, I have one but its like if the firmware on the PCMCIA just got corrupted or something, I've tested with another PCMCIA and it worked, I have the firmware files, but I would like how to do it, I've tried just copying it...

Hi all, I have a soundstation IP7000 and I'm trying to register with the IP office500, I've followed all the instruccions that I found in the internet but not success. I've done the following, am I missing a step? Created the SIP extension in the IP Office Created the user in the IP Office...

Hi, I have a client with BCM400 system, they would like to upgrade to BCM450, the question is, do I have to change all the hardware or only the function tray?, the other one is about the backup and licences, is there any way to regenerate this BCM400 backup to BCM450 as well as the licences, is...

Hi, I hope anyone can help me, I have a Callpilot mini 150 integrated with a Nortel Meridian Option 11, and when an user doesn't answer, the voicemail plays the message but whet its done there're about 20-30 seconds before the bip sounds, later than that you can leave a message, some time before...

Hi, anyone pls help me, I have a BCM50 but I can't access via software Element Manager 'cause I don'n have the password (it isn't the default), by TELSET programing I can access so my question is: Is there any way to reset the Password via TELSET, or I have to reload the iso again?. I hope...