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Hi! I have a 9610 phone that is acting strange. It's been working fine for 18 months. But now when it boots, it hangs on 'Discovering 10.1.0.26' - which is our IP office server. We're running IPO Server Edition v10.1.0.1.0 build 3. I have 60 other phones on the network - all working fine -...

I have a user that just got a Plantronics CS540 w/APV-63 to connect to her 9640g phone (H323 mode). The headset is working fine - all features seem to be functioning as expected. However, she was charging it towards the end of the day and attempted to use the regular handset to answer a call...

Do you know if there is a way to put a Contact Center Skillet in day (or night) mode - remotely? We don't use the "auto" setting but manually toggle day/night mode at the office. Primary reason is we've gotten burned when the office had to close unexpectedly (snow, power outages, etc) - and...

Need some help with ARS. Just switched to a different provider for our PRI - and now we need to dial a 1 for LD calls instead of using simple 10-digit dialing (ala cell phone). If we manually dial a LD number, it works, but if we use the system speed dial or the redial/callback feature on the...

In the last 48 hours, my BCM 450 (R5 - fully patched) has started kicking out error 75 - Digital trunking clock in free run. This error has been generated about 30 times over the last 48 hours. Even with the errors, we're not experiencing any call drops or any other oddities. Never seen this...

I'm running a BCM450 Release 5 with Contact Center. We have an odd business case - high demand of product each Monday with low available supply. To prevent people from calling in at 3am (yes - 3am!) and getting the first spot in the call queue, we simply wanted to play a message and then...

I have a IPO 500 V2 running 7.0(12) with embedded voicemail - no VMPro. Phones are 9640s. The 15 or so users want to be able to differentiate between a call to their DID vs a call that came in from the operator and was transferred. There is a very brief time on the phone - during the 1st ring...

I have a BCM450 5.0 and a single PRI that has been configured by the CO for 2 trunk groups. The first trunk group has 13 channels and the majority of our DIDs are assigned to it. The second trunk group has 10 channels and one DID assigned to it (our main office number). Right now, all 23 PRI...

Am new to the BCM 450 and am trying to get 2 fax machines working on our PRI. They are connected as devices on the analog module. The 2 incoming DIDs for the fax machines are programmed to 2 target lines. Each target line has been assigned one DN that corresponds to the fax machine. They're...