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Just as you are already used (kind of late thought because of the baby) a new article has been posted on toavaya.com about ec500. What is it and how to set it up. So go visit http://www.toavaya.com and have fun!.

Examples on how it's used and all about it on http://www.toavaya.com/2011/02/07/25-call-out-external-dids-creeated/ As always, you can also check the course structure on http://www.toavaya.com/structure/

Sorry for now posting in over a month ... Kind of crazy when you just got a baby :) But now he falled asleep so now i can write more. So here you go, ARS DIGIT-CONVERSION at http://www.toavaya.com/2011/01/30/23-ars-digit-conversion/ As always you can also check the whole course structure...

A new article on world class routing has been posted under toavaya.com. ARS tables and how to add a new area code under avaya pbx. Hope this helps all the new guys and girls to the wonderfull world of avaya.

Happy new year to everybody! We've added a new section into toavaya.com where we will post step by step tutorials. First one (ty jeromy btw) is how to setup music on hold for avaya cm using a wav file from a cd. Head over for more info on http://www.toavaya.com. Also, part 3 of world class...

The title says it all. We've started discussing world class routing. Go to www.toavaya.com if you need to learn about FRL at http://www.toavaya.com/2010/12/23/20-routing-part-1-route-patterns-frl/ Also you can find a module on route-patterns at...

I'm done with the basic administration lessons (still open to suggestions if you think I can still cover something else in there) and now I’m moving onto advanced administration (still for people that have the first contact with avaya cm). First module in advanced admin: Trunk Groups and...

Here you go. For anyone interested in how to deploy caller applications in a MM environment you can head over to: http://www.toavaya.com/2010/11/30/deploy-caller-applications-avaya-mm/

I'm putting together a site where i will try to provide a free avaya class for basic administration. Also, you can find some nice articles regarding avaya uc, modular messeging and all.